DS90UB929-Q1EVM: USB input driver issue

nabil saidoun

Part Number: DS90UB929-Q1EVM
Other Parts Discussed in Thread: USB2ANY, ALP

Hello All,

I have issue where I am not able to display the serializer board connected as shown in the attachment

You can observe that Hardware is well detected at the bottom left of the interface

Also we observe that the "USB2ANY/Aardvark setup" tab and "LPT configuration" are not responding when we click and no window is opened.

From the device manager on window, you can observe that HID device is well detected too but the peripheral "USB input device" is not visible below

From datasheet "EVM DS90Ux929-Q1EVM User's Guide" page 23 is shown that "USB input device shall be visible under the “Human Interface Devices”

Could you clarify and confirm if it is just a USB2ANY driver issue like explained hereunder or something else ? if yes could you share with us this driver to fix the problem promptly.

over 1 year ago

0 Holly R over 1 year ago

TI__Intellectual 2285 points

Hi Nabil,

Is USB2ANY Explorer open when you are having this issue? Please make sure there is no other software open that is trying to interface with the USB2ANY.

Please let me know if that solves the issue.

Best,

Holly Roper

0 nabil saidoun over 1 year ago in reply to Holly R

Prodigy 110 points

Hi Holly

Yes was installed but already removed and this is not resolving the issue even restarted the laptop

As you can see USB input device is not appearing when the issue occurs, is it linked ?

0 Holly R over 1 year ago in reply to nabil saidoun

TI__Intellectual 2285 points

Hi Nabil,

We recommend that you uninstall and reinstall everything (ALP and the device profile updater). This does not appear to be a driver issue.

Please let me know if you are still having the same problem after this.

Best,

Holly

0 nabil saidoun over 1 year ago in reply to Holly R

Prodigy 110 points

Hi Holly

I tried it and not fixing the problem, I still see same described behavior after installing again

snlc048d.zip

snlc062l.zip

0 Holly R over 1 year ago in reply to nabil saidoun

TI__Intellectual 2285 points

Nabil,

What happens when you enable Demo mode, do you see any devices?

Is the USB2ANY tab still not responding?

Please open your Task Manager and verify that no other software is open that is trying to access the USB2ANY, some software might open and remain hidden, so please double check.

Best,

Holly

0 nabil saidoun over 1 year ago in reply to Holly R

Prodigy 110 points

Hello Holy

I tried by starting laptop with only using ALP alone and the issue is already there.

As per internal discussion, What is the impact of the below operation and how it can be reverse back ?

0 Holly R over 1 year ago in reply to nabil saidoun

TI__Intellectual 2285 points

Hi Nabil,

I followed the steps shown and was able to replicate the problem you are having. I will need to talk with my team and get back to you on this tomorrow.

Best,

Holly

0 nabil saidoun over 1 year ago in reply to Holly R

Prodigy 110 points

Hi Holly

Thanks for these clarification

I removed manually the complete installed folder from "programes (0x86)" and force the closure of the MainGUI on the device manager.

After the new install the issue is still there.. could you provide me exe to re install manuallu the USB2ANY driver ?

0 Holly R over 1 year ago in reply to nabil saidoun

TI__Intellectual 2285 points

Nabil,

The issue still persists on my end as well. We are working to figure it out. This is an ALP issue and not an issue associated specifically with our device.

In the meantime, if you plug in a second USB2ANY (so that there are 2 in your computer at once), ALP should work just fine. ALP has different memories and it appears that the one USB2ANY memory is having issues, but the 2 or 3 USB2ANY memory should be just fine.

I will get back to you before the weekend. I hope this workaround helps in the meantime!

Best,

Holly

+1 Holly R over 1 year ago in reply to Holly R

TI__Intellectual 2285 points

Nabil,

Can you try running ALP in Admin mode and see if that resolves the issue?

The following link describes a customer with the same issue as you.

(+) USB2ANY: TI Analog LaunchPad Framework software does not recognize USB2ANY - Amplifiers forum - Amplifiers - TI E2E support forums

Let me know if this helps.

Best,

Holly

0 nabil saidoun over 1 year ago in reply to Holly R

Prodigy 110 points

Hi Holly

Tested using the ALP in Admin mode and the issue is fixed.

Thanks for this support, I will use this at least on this laptop

Because of the holidays, TI E2E™ design support forum responses will be delayed from Dec. 25 through Jan. 2. Thank you for your patience.

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DS90UB929-Q1EVM: USB input driver issue