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Hi
Could you please help confirm why the samples we purchased from your company this time are inconsistent with ours
1. What about the internal structure? (Figure: The right side is the sample, the left side is the new object)
2. Physical marking is also different
Thank you
Hi Yingjiao,
The unit on the left is counterfeit.
Please go here for next steps: https://www.ti.com/support-quality/quality-policies-procedures/anti-counterfeit.html
Best,
Parker Dodson
Hi
But the left side is also purchased from Tistore, please help to confirm again, thank you
HI
The one on the left is also purchased from Tistore, and the Ti order number is T04334603. Please kindly confirm why the two internal structures are inconsistent.
Thank you
Yingjiao,
I don't need to check again - you need to go the link I posted those have the next steps - I can't help you anymore. The one on the left has an egregious flaw in its marking that would indicate a counterfeit - if you got it from TI it will make the process easier to rectify, but I can't help you - so if you want a solution you need to go to that link - asking more questions here is not going to make the process go faster.
Best,
Parker Dodson