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SN75DP126: Signal Integrity failed

Part Number: SN75DP126

Tool/software:

The eye diagram test is failed. The pre-emphasis level testing is also failed. See the results below.

As you can see above the SI testing is failed. The client says that this is failed due the Ti driver starting the eye at 0db. Kindly explain the reason for failing and confirm of the results are ok or not. kindly support as this is very urgent