TUSB1142: TUSB1142 AEQ keeps showing FF with either short or long cable

Part Number: TUSB1142

Tool/software:

Hi team

my customer are trying AEQ function with our TUSB1142 with competitor's, but they found ours AEQ result always read FF from 3B or 3C ,

 they also try cable as short as 0.2M but still  the same FF, 

they follow the full EQ command guide and sends it  even before USB3 hub power on.

since the we would like to know if there's any premise we miss to implement full AEQ?

as for the pre-channel loss on the PCB is estimated 7dB, shouldn't need index even with short USB cable......

Copy of ILoss Estimate for USB signal.xlsx