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DP83867IR: Communication error after noise applied

Part Number: DP83867IR

Hello,

The customer applied EFT test on Ehternet cable by using coupling adopter. After applied noise, communication error occurs. Configuration is attached #1.

They added HUB between controller and display for connecting PC. This configuration is attached #2.

PC send ping command for display and controller. Reply comes from display but not from controller. When cable is disconnect then re-connect, communication was recovered. RESET command is also worked for recovery. I think DP83867 becomes error condition by EFT noise.

[Question]

1. Do we have a way to know DP83867 becomes false condition? If we can know communication is false, they may find a way for recovery.

DP83867IR_noisetest.pptx

Best regards,

Toshihiro Watanabe