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Original question:

TMDSEMU200-U: Product is not working..all details shared with tech team

TMDSEMU200-U: XDS200 Debugger not working

Patrick Loosli
Prodigy 10 points

Part Number: TMDSEMU200-U
Other Parts Discussed in Thread: TMS320F2812

Good day
 
I ordered a TMDSEMU200-U / XDS200 Debugger.
 
Unfortunately, the debugger does not work. When I try to use it, I always get a “cable break error”. The XDS200 has never worked since delivery.
 
To verify the setup, I tested the same target hardware, same cable/setup and same environment with an XDS110 debugger. With the XDS110 everything works correctly.
 
Because of this comparison, I assume that the XDS200 debugger may have been delivered defective / dead on arrival.
 
Could you please advise how to proceed with troubleshooting, replacement or warranty/RMA handling?
 
Best regards 
  • 0
    TI__Mastermind 39913 points

    Hi Patrick,

    Can you confirm the target device you are connecting to the with the XDS200 debug probe?

    Is the device recognized by your machines USB device manager?

    Best Regards,

    Zackary Fleenor

  • 0 in reply to Fleenor
    Prodigy 10 points

    Hi Zackary

    The target device is a TMS320F2812 FPGA board.

    The XDS200 debug probe is recognized correctly by Windows Device Manager and appears without any warning symbols.

    To rule out an issue with the target board, I tested the same board with another XDS200 debugger from a colleague. With the other debugger, the connection works correctly and CCS can connect to the target without any issues.

    This indicates that the target board and connection are OK, and the problem seems to be specific to the XDS200 debugger I received.

    best regards

  • 0 in reply to Patrick Loosli
    TI__Mastermind 39913 points
    Hi Patrick,
    Thank you for the detailed troubleshooting — confirming the issue persists with your unit even when swapped with a colleague's working XDS200 (same board, same cable/setup) is conclusive. This points to a defective/DOA unit, and we can proceed with an RMA.
    Here are the steps for you to initiate the RMA process directly:
    1. Locate your order details – Find your original order confirmation/invoice from store.ti.com (or your distributor, if purchased through one). You'll need the order number and the serial number of the XDS200 unit (found on the label on the underside of the probe).
    2. Go to your TI Store account – Log in to store.ti.com, navigate to Order History, and locate the TMDSEMU200-U order.
    3. Request a Return/RMA – Select the option to return or report an issue with the item. Choose a reason such as "Defective on Arrival" and briefly summarize the issue (e.g., "Cable break error on all connections; confirmed working target/board/cable with a known-good XDS200 unit").
    4. If purchased through a distributor – Contact the distributor's support/returns team directly, since they handle the RMA on TI's behalf for distributor-fulfilled orders. Reference your invoice number and the same defect summary.
    5. Provide required info – Whichever route you use, please have ready:
      • Order/invoice number
      • Serial number of the defective unit
      • Shipping address for the replacement
      • A short defect description (your troubleshooting notes above are perfect for this)
    6. Await RMA confirmation – You'll receive an RMA number and return shipping instructions. Please include the RMA number on the package label when shipping the defective unit back.
    Best Regards,
    Zackary Fleenor