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TMS320F2812: F2812 halt issue

Part Number: TMS320F2812

Hi ,

My customer's F2812 halt , and cannot have any idea what reason cause.

The GPIOD6 normally should be high when reset ,but it was low during reset timing when fail situation. (GPIOD6 default input/pull up when  reset )

And XCLKOUT output is 37.5MHZ normally, but  XCLKOUT is 3.75MHZ when fail.

Press reset-button also cannot reset the MCU.

Does anyone can give suggestions?

thanks,

successful situation:

ch1(yellow): XRS pin , ch2(blue): 1.9V ,ch3(pink): 3.3V ,ch1(green): GPIOD6 ,

GPIOD6 is High  during reset timing. And  toggle well after reset.

fail situation:

ch1(yellow): XRS pin , ch2(blue): 1.9V ,ch3(pink): 3.3V ,ch1(green): GPIOD6 ,

GPIOD6 is LOW  during reset timing. And always low after reset.

best regards,

Simen