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TMS320F28377S: programming customer's board

Part Number: TMS320F28377S


Team, 

My customer is asking what differences to check for in their hardware vs. their own board, because they are able to program our launchpad, but are experiencing issues with their board:

I tried to program my code into flash drive using CCS software. I did load the code into flash drive by using the Run->Load the out file. It runs as I expected. But when I recycled the power of the board. It didn't run the code, seems the code not loaded in the flash. So is there something special setting for loading the code to flash? 

The project is configured correctly to load/run from flash. 

We would appreciate your inputs. 

Thanks

Viktorija