Part Number: MSP-GANG
Just wanted to give an update to anyone who might be having this same problem after trying all the steps in the thread below:
We bought a new one and that fixed the issue. No idea what was causing it, might have just been faulty hardware. I will note we did update the firmware on the broken one as soon as we got it. That version is 1.03.06.00.
We didn't update the FW on the new one. The working one has FW 1.03.03.00. Not going to try updating it any time soon.