Hi Team,
The customer is experiencing below issue and needs your help.
After USB connection and power on, enter Mode Off mode, touch B1 and B2, the ERM does not vibrate. No matter what mode is switched, there is no movement in the ERM, but everything is normal for the linear motor.
Customer would like to know how to resolve this issue? And how to determine whether this problem is caused by ERM failure?
Thanks,
Annie