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DRV8432: Question for drv8432

Part Number: DRV8432

Hi Team,

Below is a picture of the chip.

As soon as the customer's board is connected to 12V_gvdd, the otw light will be on. After 24_pvdd is powered on, resetab is connected to high level, and the working mode is mode 4. Pass pwm signal to pwmA_1, the fault light is on at this time. The voltage at the chip output outa, b (without load) is 12.4V, changing the pwm signal, the output of the chip has no response, the chip does not generate heat. 

Customers refer to the schematic diagram of the official EDA test board. 

Thanks,

Annie