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TPS61032: TPS61032RSAR can't work

Part Number: TPS61032

Hi,

Good Day. I have a customer who is working with TPS61032RSAR. Please see below his query for your reference. Thank you very much.

I have ordered spare parts including the TPS61032RSAR from mouser to design a portable headphone amp and it works very well. So I ordered a TPS61032RSAR from TI to complete the product. But when inserting TPS61032RSAR into the IC circuit, it will lose immediately. Where I found a short circuit at pin 8 to GND. I tried thoroughly 5 times, still the same damage. I then tried reverting to the TPS61032RSAR I ordered from Mouser and found no issues. and work as usual. And now I don't dare to do anything with the TPS61032RSAR ordered from TI because I think it won't work anymore. And I also tried following WEBENCH® Designer 2 more times, still the same result.

All this when assembling the TPS61032RSAR which is a standalone Module that I made as a pcb. The circuit works. There is a normal 5V output voltage, but all of them are connected to the load. The TPS61032RSAR will short-circuit immediately at pin 8 to GND.

Please give me some help I am a small entrepreneur have limited funds And now I can't do anything.

Best Regards,

Ray Vincent