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BQ28Z610: The calculation of Battery's SOH(State-of-Health)

Part Number: BQ28Z610

Hello, 

BQ28Z610 was applied to our battery pack.  After we got the 2pcs failure samples from our customer and it’s looks very strange with “SOH”. Below will showed 3pcs result and these 3 batteries are the same design for us.
Failure-1
This one is new battery pack and use for our customer, the cycle count = 1 , it’s looks the fresh battery pack,   SOH we expected to near to 100% but the average of SOH is 40%

Failure-2
This one is new battery pack and use for our customer, the cycle count = 6 , it’s looks the fresh battery pack as well. And the SOH value looks not stable and low.
About the Good sample, and we choose one battery pack and all design parameter is same as above 2 sample. The value of SOH looks very stable.
So, how to explain this abnormal change of SOH?  Or is there any way we can reproduce this issue?
thanks
Roger