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BQ20Z655-R1: Learning clye failure

Part Number: BQ20Z655-R1

Hi Sean,

I am posting this in behalf of our customer. Kindly please help.

I just started a learning cycle on our battery management system centered around the BQ20Z655-R1. I discharged to empty, waited 5 hours, then charged to full and waited 2 hours until VOK flag cleared. According to the guide, Update Status should have been updated to 0x05, but it stayed at 0x04 and Qmax values did not update. What do I do wrong?

Best regards,

Jonathan