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USB-CTM-MINIDK-EVM: Video and audio not working

Part Number: USB-CTM-MINIDK-EVM

Hello, 

We just received the USB-CTM-MINIDK-EVM, and neither the audio nor the video capabilities are working...The LEDs seem to work properly and we are able to transfer files bewteen the front USB-C receptacle and the USB-A one though. Do you have any advice ? According to the user guide the board can be updated ("Contact Texas Instruments for details on FW updates"), how can we do it ?

Thank you