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BQ24230: URGENT help needed

Part Number: BQ24230
Other Parts Discussed in Thread: BQ24232, BQ25723

Hi, I designed a car battery operated device, with BQ24230RGTT. As per the data sheet maximum input voltage 28V . I assumed that BQ24230RGTT will can operate at 24V or 12V vehicles. 

We produced a High volume of PCB, but the components are not populated . I found that the IC stop to work above 5V. 13.5 and 26V test not working at all. No heat no damage when I reduced the input voltage to 5V

As the 50K of PCB's already manufactured. I need pin to pin replacement part.  resistors may need to recalculate too, I am using very different size on LiPo batteries on same circuit., 0.5Ah 1Ah 2.5Ah 10AH, 13Ah 

R17 not populated unless two wires batteries used.

Thank you