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BQ25601D: Shiping Mode issue

Part Number: BQ25601D
Other Parts Discussed in Thread: BQ25601

Hello,

We are using BQ25601RTWR IC for battery charging.

Problem statement: If external charger is connected (charging is on) and BATFET_DIS bit is set by I2C; then ship mode of the BQ25601RTWR IC is enabled.

But when external charger is not connected (charging is off) and BATFET_DIS bit is set by I2C then BQ25601RTWR Ic is resetting itself.(Device is not turning off BATFET and shipping mode is not enabled).

As per the datasheet BQ25601RTWR IC should enter in shipping mode whenever BATFET_DIS bit is set.

How to enable shipping mode, when external charger is not connected (charging is off) to BQ25601RTWR Ic?

Please help to resolve this issue.

Regards,

Ashish Jain