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BQ77915: Bq77915: when ever 10K NTC is connected IC is not working

Part Number: BQ77915

Greetings, 

this is janardhan, I am using the BQ77915 battery protection IC for our drone battery BMS design. initially, on the bench test, the IC was working as expected and after that, I integrated the BMS circuit with the Battery pack, which worked 2 times. then again I connected the load to the battery with a power meter to observe the load current, and then the IC stopped working. when I check the voltage across VDD to ground I observed if 10K NTC is connected to the circuit then the voltage across VDD is 4.182V, if the 10K NTC is removed then the battery voltage appears. I am using 2 x BQ77915, both in 3S configuration. the issue is only with the 2 IC which is connected to the battery ground.