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BQ79656EVM-021: USB2ANY

Part Number: BQ79656EVM-021
Other Parts Discussed in Thread: USB2ANY, BQ79631EVM-039

BQAutoEval v1.0.4

I can not get my USB2ANY to connect to my BQ79656EVM-021 board.  When I press on the 2 U symbols, it tries to connect but then I get this error message.

My setting are shown below.

The jumper setting are:

J2, J18, J21, J6, J14, J16 are placed.

In troubleshooting, I've noticed there is no 3.3V at pin 6 of the USB2ANY 10 pin connector.  Should there be?  The green LED is on solid on the USB2ANY box.  I have 53V at terminals PWR and CELL0S on the EVM board.

I have also tried another USB2ANY and got the same results.

I tried the USB2ANY on a BQ79631EVM-039 board and it would not connect to theUSB2ANY either.

I have reinstalled the BQAutoEval and that made no difference.

Any suggestions?