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USB-PD-CHG-EVM-01: Could not flash device

Part Number: USB-PD-CHG-EVM-01
Other Parts Discussed in Thread: BQ25798, , USB2ANY

Tool/software:

Hi expert,

The customer would like to evaluate USB-PD-CHG-EVM-01 (TPS25750D +BQ25798). The device is connected to PC via USB2any, and the customer has launched the browser extension, TI cloud agent application for online GUI and launched flash center as well. But the progress bar of the flash device keeps 0 as shown in the 2nd fig when customer followed the steps on TPS25750 Application Customization Tool User's Guide.

Could you kindly help provide check list to identify the reason?

Thanks and Best,

Yian