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BQ25601DEVM-877: BATFET off when no VBUS

Part Number: BQ25601DEVM-877
Other Parts Discussed in Thread: BQ25601DEVM, BQ25601D

Hi team,

My customer is testing the BQ25601DEVM and they find that at the absence of VBUS, the system load is not connected to the battery, suspecting the BATFET is off. 

The battery voltage is 4.1V, and the EVM board is default setting. 

Any idea what could be wrong?

Thanks, 

George