CCS/MSP430F5529: CCS: TiCloudAgent Installation issue.

pavol puffler

Part Number: MSP430F5529

Tool/software: Code Composer Studio

Hello TI, all

I Installed the WEB CCS 1.6.0 successfully, the compiling works.

Then tried to install the ticloudagent__2__msp430.exe but the installation always stops because - see the attached picture.

The real path is C:\Users\ ....\AppData\Local\Texas Instruments

I think that the installer has an issue with the space character after 'Texas'

I tried Admin / Compatibility / different installation folders, but nothing helps.

How should this installation work?

over 5 years ago

0 Ki over 5 years ago

TI__Guru**** 450031 points

Hello:

This is an issue that pops up from time to time. The last thread I recall is:
https://e2e.ti.com/support/tools/ccs/f/81/t/753815

While that issue is unresolved, I would also like for you to try some of the suggestions by AndyW in this post:
https://e2e.ti.com/support/tools/ccs/f/81/p/753815/2786294#2786294

Let me know if they help (or not).

Thanks
ki

0 pavol puffler over 5 years ago in reply to Ki

Prodigy 30 points

Hi Ki,

thank you for your answer, I tried the points in the

https://e2e.ti.com/support/tools/ccs/f/81/t/753815

but it doesn't help.

The result:

I am not able to install the TiCloudAgent because of the path issue, a specially the wrongly resolved "\Texas Instruments\" part by the TI installer.

0 Ki over 5 years ago in reply to pavol puffler

TI__Guru**** 450031 points

I've escalated this to the engineering team. As soon as I get any updates, I'll be sure to pass them along to you in the thread.

0 AndyW over 5 years ago in reply to pavol puffler

TI__Genius 16460 points

Hi Pavol,

Could you check if your PC has Windows short filename generation disabled? You can check by running the following command from from a command window:

fsutil 8dot3name query

Here are a couple of Microsoft articles on the subject for reference: here and here.

If you do have it disabled, would you be able to re-enable it (at least temporarily), delete the C:\Users\<userId>\TICloudAgent folder and the C:\Users\<userId>\AppData\Local\Texas Instruments folders, and retry the installation?

I believe the default value for this parameter is "2" on Windows 10.

0 pavol puffler over 5 years ago in reply to AndyW

Prodigy 30 points

I tried your proposal, here the results:

C:\Users\......>fsutil 8dot3name query
The registry state is: 1 (Disable 8dot3 name creation on all volumes).

C:\Users\......>fsutil 8dot3name set 0
Error: Access is denied.

-----------------

So the my current 8dot3 name is: 1

but I can't change it, how can I switch to ADMIN mode?

Regards

0 AndyW over 5 years ago in reply to pavol puffler

TI__Genius 16460 points

Assuming you have admin rights on your PC, you should be able to change this by opening the command window with admin rights. You can do this by right clicking on the entry in the start menu and selecting "Run as Administrator".

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CCS/MSP430F5529: CCS: TiCloudAgent Installation issue.