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CCS/CODECOMPOSER: CCS Installer Failure - error "Installer Initialization Failed."

Lee Cross

Prodigy 170 points

Part Number: CODECOMPOSER

Tool/software: Code Composer Studio

I cannot install Code Composer Studio 8.2.0.00007 (or any previous version back to v6, online installer or offline installer). When I run the installer I get a pop-up message that says:

"Installer Initialization Failed."

"The installer will now exit."

There is a little bit of history here. I tried to install it yesterday (online and offline installers) and it would give the above message. Inexplicably one time the online installer started installing, and I couldn't tell what I had done differently. The installer ran for several hours but didn't get past maybe 20%, and I let it go overnight.

By this morning it had made no progress so I cancelled the install. However it didn't seem to uninstall correctly because it was still listed in the the Windows Add/Remove Programs list. When I clicked Uninstall it said that "ccs_uninstall.exe" could not be found. I tried to install again none of the installers would get past the error screen. I went into regedit and removed the corresponding registry key for the Uninstall program list, and this of course didn't solve the problem.

Here are a few more details. The installation seems to stop before writing any logs (as far as I can tell). The MD5 hash matches for the offline installer. I am running Windows 10 Enterprise Version 10.0.16299 Build 16299.

Any thoughts? I am stuck.

over 6 years ago

0 danishinnis over 6 years ago

TI__Mastermind 22060 points

Hi Lee,

Can you please start up the installer and check for any bitrock*.log files in the %TEMP% folder, and post the latest one here?

Thanks,

Danish

0 Lee Cross over 6 years ago in reply to danishinnis

Prodigy 170 points

Danish,

No log was found. Here is what I did: I re-ran the online installer (failed result as usual) then searched the entire C drive for bitrock*.log.

Lee

0 Tomasz Kocon over 6 years ago

Guru 26200 points

Hello Lee,

do you run an installer with an admin privilege?

0 danishinnis over 6 years ago in reply to danishinnis

TI__Mastermind 22060 points

Hi Lee,

Could you please run the installer with the following parameters to generate a debug trace file and post it here?

<installer_name> --syncdebugtrace debug.txt

Please note, there are 2 dashes in front of syncdebugtrace.

Thanks,

Danish

0 Lee Cross over 6 years ago in reply to Tomasz Kocon

Prodigy 170 points

Tom,

Yes, I used admin privileges.

Lee

0 Lee Cross over 6 years ago in reply to danishinnis

Prodigy 170 points

Danish,

I did not get a debug.txt file. I went to command line (cmd), typed "ccs_setup_8.2.0.00007 --syncdebugtrace debug.txt", and didn't find a log even after searching the C drive.

Lee

0 Tomasz Kocon over 6 years ago in reply to Lee Cross

Guru 26200 points

Try to redirect cmd stdout and stderr to debug.txt.

0 Lee Cross over 6 years ago in reply to Tomasz Kocon

Prodigy 170 points

Tom,

The log file is zero bytes. At cmd I ran: "ccs_setup_8.2.0.00007 > log.txt 2>&1".

Lee

0 Tomasz Kocon over 6 years ago in reply to Lee Cross

Guru 26200 points

Windows 10 Enterprise has more Windows Defender options then my Pro version.
Is it possible that some parts of your Windows Defender options are the installation blockers?

0 Lee Cross over 6 years ago in reply to Tomasz Kocon

Prodigy 170 points

Tom,

I have installed many other programs, and CCS partially installed once, so I doubt that Windows Defender is the problem. I will ask a co-worker to install CCS to test this theory. I should know the answer by the end of the day.

Lee

0 danishinnis over 6 years ago in reply to Lee Cross

TI__Mastermind 22060 points

Can you try once more, giving the debug.txt file a path to a folder you can write to?
e.g. ccs_setup_8.2.0.00007 --syncdebugtrace c:\temp\debug.txt
where c:\temp exists and you can write to the file.
Thanks,
Danish

0 Lee Cross over 6 years ago in reply to danishinnis

Prodigy 170 points

Danish,

I tried this and it does not create a file.

Lee

0 Tomasz Kocon over 6 years ago in reply to Lee Cross

Guru 26200 points

Could you confirm that all your on-line anti-virus s/w was offline during an installation?

0 danishinnis over 6 years ago in reply to Lee Cross

TI__Mastermind 22060 points

I'll open a ticket and get back to you as soon as I find a resolution.
Sorry for the trouble.
Danish

0 danishinnis over 6 years ago in reply to Lee Cross

TI__Mastermind 22060 points

Hi Lee,
Could you do the following and attach the debug.txt file here?

set INITDEBUG=1
ccs_setup_8.2.0.00007.exe > debug.txt

Thanks,
Danish

0 Lee Cross over 6 years ago in reply to Lee Cross

Prodigy 170 points

Tom,

My co-worker was able to install CCS using the offline installer. The online installer did not work because Windows Defender blocked it. Unfortunately this experiment was done on a Windows 7 machine so it doesn't prove much.

Lee

0 Lee Cross over 6 years ago in reply to danishinnis

Prodigy 170 points

Danish,

I ran these commands at cmd and got a zero-length text file.

Lee

0 Lee Cross over 6 years ago in reply to Tomasz Kocon

Prodigy 170 points

Tom,

Windows Defender is active and IT has it locked down so I can't disable it.

Lee

0 Tomasz Kocon over 6 years ago in reply to Lee Cross

Guru 26200 points

You need to go to IT.
You are facing the security and politics issue.

0 Tomasz Kocon over 6 years ago in reply to Lee Cross

Guru 26200 points

Lees,

Win10 Enterprise has more sophisticated Defender than Win7.

0 danishinnis over 6 years ago in reply to Lee Cross

TI__Mastermind 22060 points

Lee,
Could you open a cmd prompt as administrator and run:
set INITDEBUG=1
ccs_setup_8.2.0.00007.exe > debug.txt

Thanks,
Danish

0 Lee Cross over 6 years ago in reply to danishinnis

Prodigy 170 points

debug offline.txt

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Loading win32 couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error
couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error
couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Loading win32 couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error
couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error
couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error

debug online.txt

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Loading win32 couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error
couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error
couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Loading win32 couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error
couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error
couldn't load library "C:/Users/ADM_CR~1/AppData/Local/Temp/be29e7f1-71ae-4703-50cb-1d52be512f51/twapi-be29e7f1-71ae-4703-50cb-1d52be512f51.dll": No error

4846.bitrock_installer.log

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Log started 10/04/2018 at 09:44:42
Preferred installation mode : unattended
Trying to init installer in mode unattended
Mode unattended successfully initialized
[09:44:42] Found mode 
Executing C:\Lee\ccs_setup_8.2.0.00007.exe --mode win32 &
Script exit code: 0
Script output:
 
Script stderr:
 
Cannot delete file C:/Users/ADM_crossl04/AppData/Local/Temp/bitrock_installer.log
[09:44:43] Windows 10 0
[09:44:43] installer_command_line_arguments : 
        
[09:44:43] installer_command_line_arguments : 
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Log started 10/04/2018 at 09:44:42
Preferred installation mode : unattended
Trying to init installer in mode unattended
Mode unattended successfully initialized
[09:44:42] Found mode 
Executing C:\Lee\ccs_setup_8.2.0.00007.exe --mode win32 &
Script exit code: 0

Script output:
 

Script stderr:
 

Cannot delete file C:/Users/ADM_crossl04/AppData/Local/Temp/bitrock_installer.log
[09:44:43] Windows 10 0
[09:44:43] installer_command_line_arguments : 
        
[09:44:43] installer_command_line_arguments : 
[09:44:43] Product Name Code Composer Studio 8.2.0
[09:44:43] Product Version 8.2.0.00007
[09:44:43] 
Preparing to Install
Preparing to Install
Unpacking files
Unpacking files
Unpacking files
Unpacking files
Unpacking files
Unpacking files
Unpacking files
[09:44:50] admin = 1
[09:44:50] installertype = setup
[09:44:50] ccsinstaller_name ccs_setup_8.2.0.00007.exe
[09:44:50] Installer: C:\Lee/ccs_setup_8.2.0.00007.exe
[09:44:50]  
[09:44:50] running C:\Users\ADM_crossl04\AppData\Local\Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c\tcl\bin\tclsh "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/installer_tcl/main_frontend/main.tcl" --installersrc "C:/Lee" --installertmp "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c"  --buildid 8.2.0.00007 --installer "C:/Lee/ccs_setup_8.2.0.00007.exe" --bitness 64-bit --os windows --osname "Windows 10" --spversion "0" --timestamp 20181004094443 --AVon true --tl false
Executing C:\Users\ADM_crossl04\AppData\Local\Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c\tcl\bin\tclsh "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/installer_tcl/main_frontend/main.tcl" --installersrc "C:/Lee" --installertmp "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c"  --buildid 8.2.0.00007 --installer "C:/Lee/ccs_setup_8.2.0.00007.exe"  --bitness 64-bit --os windows --osname "Windows 10" --spversion "0" --timestamp 20181004094443 --AVon true --tl false
Script exit code: 1

Script output:
 

Script stderr:
 couldn't load library "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/tcl/lib/twapi/twapi_base.dll": No error
    while executing
"load C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/tcl/lib/twapi/twapi_base.dll twapi_base"
    ("uplevel" body line 1)
    invoked from within
"uplevel #0 $loadcmd"
    (procedure "twapi::package_setup" line 47)
    invoked from within
"twapi::package_setup C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/tcl/lib/twapi twapi_base 4.1.27 load twapi_base..."
    ("package ifneeded twapi_base 4.1.27" script)
    invoked from within
"package require twapi_base 4.1.27"
    ("package ifneeded twapi 4.1.27" script)
    invoked from within
"package require twapi"
    (file "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/installer_tcl/common/panes/ProgressUpdate.itcl" line 2)
    invoked from within
"source "[file join ***unknown variable installerrootdir*** common panes ProgressUpdate.itcl]""
    (file "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/installer_tcl/main_frontend/main.tcl" line 28)

Error running C:\Users\ADM_crossl04\AppData\Local\Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c\tcl\bin\tclsh "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/installer_tcl/main_frontend/main.tcl" --installersrc "C:/Lee" --installertmp "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c"  --buildid 8.2.0.00007 --installer "C:/Lee/ccs_setup_8.2.0.00007.exe"  --bitness 64-bit --os windows --osname "Windows 10" --spversion "0" --timestamp 20181004094443 --AVon true --tl false: couldn't load library "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/tcl/lib/twapi/twapi_base.dll": No error
    while executing
"load C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/tcl/lib/twapi/twapi_base.dll twapi_base"
    ("uplevel" body line 1)
    invoked from within
"uplevel #0 $loadcmd"
    (procedure "twapi::package_setup" line 47)
    invoked from within
"twapi::package_setup C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/tcl/lib/twapi twapi_base 4.1.27 load twapi_base..."
    ("package ifneeded twapi_base 4.1.27" script)
    invoked from within
"package require twapi_base 4.1.27"
    ("package ifneeded twapi 4.1.27" script)
    invoked from within
"package require twapi"
    (file "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/installer_tcl/common/panes/ProgressUpdate.itcl" line 2)
    invoked from within
"source "[file join ${installerRootDir} common panes ProgressUpdate.itcl]""
    (file "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/installer_tcl/main_frontend/main.tcl" line 28)
[09:44:50] CCS_ERROR: Installer exited with error code
[09:44:50] 
[09:44:50] couldn't load library "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/tcl/lib/twapi/twapi_base.dll": No error
    while executing
"load C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/tcl/lib/twapi/twapi_base.dll twapi_base"
    ("uplevel" body line 1)
    invoked from within
"uplevel #0 $loadcmd"
    (procedure "twapi::package_setup" line 47)
    invoked from within
"twapi::package_setup C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/tcl/lib/twapi twapi_base 4.1.27 load twapi_base..."
    ("package ifneeded twapi_base 4.1.27" script)
    invoked from within
"package require twapi_base 4.1.27"
    ("package ifneeded twapi 4.1.27" script)
    invoked from within
"package require twapi"
    (file "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/installer_tcl/common/panes/ProgressUpdate.itcl" line 2)
    invoked from within
"source "[file join ***unknown variable installerrootdir*** common panes ProgressUpdate.itcl]""
    (file "C:/Users/ADM_crossl04/AppData/Local/Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c/installer_tcl/main_frontend/main.tcl" line 28)
[09:44:51] deleting  
Creating Uninstaller
Creating uninstaller 50%
Creating uninstaller 75%
Creating uninstaller 100%
Installation completed
[09:44:51] ccsdir = C:\Users\ADM_crossl04\AppData\Local\Temp/ccs_576f5798-b8ee-44a3-623d-b52041bbf70c
[09:44:51] deleting temp directory
Log finished 10/04/2018 at 09:44:52

Danish,

I got 3 log files from a fresh Windows 10 Enterprise laptop with admin rights.

These files are the stdout from the online and offline installers, run from cmd as admininstrator, and "set INITDEBUG=1":

* "debug offline.txt"

* "debug online.txt"

At some point when I re-ran the previous commands the online installer generated this bitrock log:

* "bitrock_installer.log"

I hope this means something to you!

Lee

0 Tomasz Kocon over 6 years ago in reply to Lee Cross

Guru 26200 points

Lee,

bitrock_installer.log show success.
However, it shows some troubles with tclsh. Could it be caused by Windows Deffender application security, a feature not available in Win7 and Win 10 Pro?

What is the status of your CCS installation?

0 Lee Cross over 6 years ago in reply to Tomasz Kocon

Prodigy 170 points

Tom,

Neither of my machines have successfully installed CCS. I don't know if Windows Defender is the problem, and I am running a parallel path to get IT to disable Defender. This may take a long time, so I don't want to stop pursuing other avenues.

Lee

0 Tomasz Kocon over 6 years ago in reply to Lee Cross

Guru 26200 points

I imagine.
In banks it takes 3-4 weeks to get an e-mail account, of course it is according to the procedures.

TI employees may have Windows Enterprise edition, probably.

Danish, which Win. version do you have?

0 danishinnis over 6 years ago in reply to Lee Cross

TI__Mastermind 22060 points

Hi Lee,
It looks like the installer's having a problem loading some win32 dlls. The installer itself is a 32 bit program. I'm looking into what could cause it to have this problem. Have you been able to run any 32 bit programs on your machine?
Danish

0 Lee Cross over 6 years ago in reply to danishinnis

Prodigy 170 points

Danish,

Yes, I am running 32-bit applications on my machine.

Lee

0 Lee Cross over 6 years ago in reply to Lee Cross

Prodigy 170 points

7220.ccs_config.xml

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<Edition installerversion="1.0" name="Custom" version="8.2.0.00007" location="c:/ti/ccsv8/eclipse" totalsize="0" product="Code Composer Studio" percentcomplete="1">
    <OS>windows</OS>
    <CCSDIR>c:/ti/ccsv8</CCSDIR>
    <zipbinary>C:/Users/ADM_CrossL04/AppData/Local/Temp/ccs_7cd673ce-8702-4cdd-445d-2413e12f32c4/util/7za.exe</zipbinary>
    <osd>Windows10-64-bit</osd>
    <OSName>Windows 10</OSName>
    <ServicePack>0</ServicePack>
    <allSelected>0</allSelected>
    <proxy></proxy>
    <baserepourl>C:/Lee/CCS/baserepo</baserepourl>
    <TempDir>C:/Users/ADM_CrossL04/AppData/Local/Temp/ccs_7cd673ce-8702-4cdd-445d-2413e12f32c4</TempDir>
    <InstallSrc>C:/Lee/CCS</InstallSrc>
    <InstallDir>c:/ti</InstallDir>
    <LocalBaseRepository>C:/Lee/CCS/baserepo</LocalBaseRepository>
    <featureurl>C:/Lee/CCS/featurerepo</featureurl>
    <eclipseexe>eclipsec.exe</eclipseexe>
    <ComponentInstaller>false</ComponentInstaller>
    <LocalRepository_Exists>1</LocalRepository_Exists>
    <testurl>0</testurl>
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

<Edition installerversion="1.0" name="Custom" version="8.2.0.00007" location="c:/ti/ccsv8/eclipse" totalsize="0" product="Code Composer Studio" percentcomplete="1">
    <OS>windows</OS>
    <CCSDIR>c:/ti/ccsv8</CCSDIR>
    <zipbinary>C:/Users/ADM_CrossL04/AppData/Local/Temp/ccs_7cd673ce-8702-4cdd-445d-2413e12f32c4/util/7za.exe</zipbinary>
    <osd>Windows10-64-bit</osd>
    <OSName>Windows 10</OSName>
    <ServicePack>0</ServicePack>
    <allSelected>0</allSelected>
    <proxy></proxy>
    <baserepourl>C:/Lee/CCS/baserepo</baserepourl>
    <TempDir>C:/Users/ADM_CrossL04/AppData/Local/Temp/ccs_7cd673ce-8702-4cdd-445d-2413e12f32c4</TempDir>
    <InstallSrc>C:/Lee/CCS</InstallSrc>
    <InstallDir>c:/ti</InstallDir>
    <LocalBaseRepository>C:/Lee/CCS/baserepo</LocalBaseRepository>
    <featureurl>C:/Lee/CCS/featurerepo</featureurl>
    <eclipseexe>eclipsec.exe</eclipseexe>
    <ComponentInstaller>false</ComponentInstaller>
    <LocalRepository_Exists>1</LocalRepository_Exists>
    <testurl>0</testurl>
    <EclipseDir>c:/ti/ccsv8/eclipse</EclipseDir>
    <ti_url>http://software-dl.ti.com/ccs/esd/CCSv8/CCS8.2.0.00007_win32</ti_url>
    <Features>
        <Feature tag="ARM_CGT_HELP" name="com.ti.arm.18.1.help.feature.group" previousInstall="" version="18.1.0.20180221" state="initial" order="79" md5="" size="5566874" pf_filter="" location="C:/Lee/CCS/baserepo/armhelprepo">
            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/'" location=""/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="BBONE_FTDI_DRIVERS" name="com.ti.ftdi.drivers.win" previousInstall="" version="2.8.30.20140130" state="do not install" order="123" md5="f1ec277ab9dfba1acdd818c39aae74d4" size="1935950" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="com.ti.ftdi.drivers.win_2.8.30.20140130.zip" arguments="'c:/ti/ccsv8'" location=""/>
            <Uninstaller name="" arguments="" location=""/>
        </Feature>
        <Feature tag="C2000_CGT_HELP" name="com.ti.c2000.18.1.help.feature.group" previousInstall="" version="18.1.0.20180221" state="do not install" order="80" md5="" size="5340724" pf_filter="" location="C:/Lee/CCS/baserepo/c2000helprepo">
            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/'" location=""/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="C6000_CGT_HELP" name="com.ti.c6000.7.4.help.feature.group" previousInstall="" version="7.4.0.20150713" state="do not install" order="78" md5="" size="3285097" pf_filter="" location="C:/Lee/CCS/baserepo/c6000helprepo">
            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/'" location=""/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="CCS_DOC" name="com.ti.ccstudio.doc.win32" previousInstall="" version="8.2.0.20180905" state="initial" order="139" md5="32c49314dfabae6183a20521b28bcb11" size="428776" pf_filter="" location="C:/Lee/CCS/featurerepo">
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        <Feature tag="IDE_C6000" name="com.ti.ccstudio.c6000.feature.group,com.ti.ccstudio.c7000.feature.group" previousInstall="" version="8.2.0.N201809041400" state="do not install" order="41" md5="" size="18454028" pf_filter="" location="C:/Lee/CCS/baserepo/idebuildRepo">
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        </Feature>
        <Feature tag="IDE_CHROME" name="com.ti.chromium.browser.feature.group" previousInstall="" version="8.2.0.N201809041400" state="initial" order="38" md5="" size="44096199" pf_filter="" location="C:/Lee/CCS/baserepo/browserRepo">
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        </Feature>
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        <Feature tag="IDE_MAIN" name="com.ti.ccstudio.idemain" previousInstall="" version="8.2.0.N201809041400" state="initial" order="35" md5="" size="18454028" pf_filter="" location="C:/Lee/CCS/baserepo/idebuildRepo">
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        <Feature tag="KEYSTONE2" name="com.ti.emulation.keystone2.win32" previousInstall="" version="1.2.1" state="do not install" order="74" md5="4cdf0ba6c96836c7324e2cbf774dfcb6" size="687395" pf_filter="KEYSTONE2" location="C:/Lee/CCS/featurerepo">
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            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/'" location=""/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="MSP430_CGT_HELP" name="com.ti.msp430.18.1.help.feature.group" previousInstall="" version="18.1.0.20180221" state="initial" order="77" md5="" size="4641547" pf_filter="" location="C:/Lee/CCS/baserepo/msp430helprepo">
            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/'" location=""/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="MSP430_GCC_SUPPORT" name="com.ti.msp430.gcc_support" previousInstall="" version="8.2.0.20180813" state="initial" order="68" md5="" size="36892540" pf_filter="MSP430" location="C:/Lee/CCS/baserepo/msp_win32_repo">
            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/'" location=""/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="MSP432_BUILD_DEBUG" name="com.ti.msp432.build_debug" previousInstall="" version="8.2.0.20180813" state="initial" order="69" md5="" size="36892540" pf_filter="MSP432" location="C:/Lee/CCS/baserepo/msp_win32_repo">
            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/'" location=""/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="MSVC_REDIST_2005" name="com.ti.ccstudio.installer.msvc.2005.win32" previousInstall="" version="6.0.2900.2180" state="initial" order="6" md5="ce2922f83fb4b170affce0ea448b107b" size="2667152" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="vcredist_x86_2005_6.0.2900.2180.exe" arguments=" " location=""/>
            <Uninstaller name="" arguments="" location="'c:/ti/ccsv8'"/>
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        <Feature tag="MSVC_REDIST_2012" name="com.ti.ccstudio.installer.msvc.2012.win32" previousInstall="" version="11.0.61030" state="do not install" order="8" md5="7f52a19ecaf7db3c163dd164be3e592e" size="6356599" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="vcredist_x86_2012_11.0.61030.exe" arguments=" /q /l &quot;c:/ti/ccsv8/install_logs/MSVC_REDIST_2012.log&quot; /norestart " location=""/>
            <Uninstaller name="" arguments="" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="MSVC_REDIST_2017" name="com.ti.ccstudio.installer.msvc.2017.win32" previousInstall="" version="14.11.25325" state="do not install" order="9" md5="8dac0e58fdcd659c9de1715aed297cf2" size="14212998" pf_filter="" location="C:/Lee/CCS/featurerepo">
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            <Uninstaller name="" arguments="" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="NODEJS" name="com.ti.ccstudio.nodejs.win32" previousInstall="" version="8.11.1" state="initial" order="20" md5="c99e5bfd0f61865ad5d5992fc06ffd3f" size="6815457" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="node-8.11.1_win32.zip" arguments="'c:/ti/ccsv8'" location=""/>
            <Uninstaller name="" arguments="" location=""/>
        </Feature>
        <Feature tag="P2APP" name="com.ti.ccstudio.p2appf" previousInstall="" version="8.2.0.N201809041400" state="initial" order="46" md5="" size="70730" pf_filter="" location="C:/Lee/CCS/baserepo/p2appfRepo">
            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/'" location=""/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="P2TOOLS" name="com.ti.ccstudio.p2tool" previousInstall="" version="7.0.0.201611291427" state="initial" order="40" md5="" size="33935" pf_filter="" location="C:/Lee/CCS/baserepo/lwrepo">
            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/'" location="c:/ti/ccsv8/eclipse"/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="SEGGER_J_LINK" name="com.segger.jlink.win32" previousInstall="" version="6.34.0.c" state="do not install" order="70" md5="c71d472cffa825eac0266b86bfd7f8d1" size="10081948" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="com.segger.jlink.windows.V634c.zip" arguments="'c:/ti/ccsv8'" location=""/>
            <Uninstaller name="" arguments="" location=""/>
        </Feature>
        <Feature tag="SEGGER_J_LINK_DRIVERS" name="com.segger.jlink.drivers.win32" previousInstall="" version="1.0.0.6" state="do not install" order="72" md5="93d5b7b29b0336d59061fc4bfadf2d5a" size="4103575" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="JLinkDriver_setup_1.0.0.6.exe" arguments="--mode unattended --ccs true  --prefix 'c:/ti/ccsv8' --eclipseprefix  'c:/ti/ccsv8/eclipse' " location=""/>
            <Uninstaller name="" arguments="--mode unattended" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="SYSCONFIG" name="com.ti.ccstudio.sysconfig" previousInstall="" version="1.0.414" state="initial" order="147" md5="47f9bf9d58689a2628664d25f1a39d29" size="4154391" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="sysconfig_ccs_1.0.414.7z" arguments="'c:/ti/ccsv8'" location=""/>
            <Uninstaller name="" arguments="" location=""/>
        </Feature>
        <Feature tag="TARGETDB_DEF_PROPS" name="com.ti.ccstudio.targetdb.props.default.win32" previousInstall="" version="8.2.0.N201809041400" state="initial" order="145" md5="027069d0cb2d4cbca6a2804294c256ca" size="2512" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="targetdb_default_props_8.2.0.master.N201809041400.zip" arguments="'c:/ti/ccsv8'" location=""/>
            <Uninstaller name="" arguments="" location=""/>
        </Feature>
        <Feature tag="TARGET_CONTENT_CORE" name="com.ti.targetcontent.feature.group" previousInstall="" version="3.50.8.24" state="initial" order="109" md5="" size="33267410" pf_filter="" location="C:/Lee/CCS/baserepo/targetcontent_core_repo">
            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/..'" location=""/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="TARGET_CONTENT_CORE_LEGACY" name="com.ti.xdctools_3_32.update.feature.group" previousInstall="" version="3.32.2.25" state="initial" order="41" md5="" size="25958037" pf_filter="" location="C:/Lee/CCS/baserepo/targetcontent_legacy_repo">
            <Installer name="" arguments="--mode silent  --prefix 'c:/ti/ccsv8/..'" location=""/>
            <Uninstaller name="" arguments="--mode silent" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="TIREX" name="com.ti.tirex" previousInstall="" version="3.6.10.201808101622" state="initial" order="43" md5="861d881502ae3aa6969a784de29d2879" size="27051944" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="tirex_3.6.10.201808101622_win32.exe" arguments="--mode unattended --ccs true  --prefix 'c:/ti/ccsv8' --eclipseprefix  'c:/ti/ccsv8/eclipse' " location=""/>
            <Uninstaller name="" arguments="--mode unattended" location="'c:/ti/ccsv8'"/>
        </Feature>
        <Feature tag="TIVA_STELLARIS_DRIVERS" name="com.ti.tiva_stellaris.setup.win32" previousInstall="" version="2.1.3.15" state="initial" order="50" md5="4112e96c2d05a2810865431b1fe65c81" size="2004" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="ti_tiva_stellaris_windows_2_1_3_15.zip" arguments="'c:/ti/ccsv8'" location=""/>
            <Uninstaller name="" arguments="" location=""/>
        </Feature>
        <Feature tag="TIVA_TM4C" name="com.ti.tiva_tm4c.setup.win32" previousInstall="" version="2.1.1.15071" state="initial" order="117" md5="2c6fe6c22c19c37149517bb2a8c0676d" size="920588" pf_filter="TIVAC" location="C:/Lee/CCS/featurerepo">
            <Installer name="ccs_tiva_tm4c_devices_files_2_1_1_15071.zip" arguments="'c:/ti/ccsv8/ccs_base'" location=""/>
            <Uninstaller name="" arguments="" location=""/>
        </Feature>
        <Feature tag="TIVA_TM4E" name="com.ti.tiva_tm4e.setup.win32" previousInstall="" version="2.1.1.15071" state="initial" order="120" md5="95588751f8e2ca7c713e195fdc936720" size="462451" pf_filter="TIVAE" location="C:/Lee/CCS/featurerepo">
            <Installer name="ccs_tiva_tm4e_devices_files_2_1_1_15071.zip" arguments="'c:/ti/ccsv8/ccs_base'" location=""/>
            <Uninstaller name="" arguments="" location=""/>
        </Feature>
        <Feature tag="MSVC_REDIST_2008" name="com.ti.ccstudio.installer.msvc.2008.win32" previousInstall="" version="9.0.30729.17" state="do not install" order="7" md5="5689d43c3b201dd3810fa3bba4a6476a" size="4195205" pf_filter="" location="C:/Lee/CCS/featurerepo">
            <Installer name="vcredist_x86_2008_9.0.30729.17.exe" arguments=" /q /l &quot;c:/ti/ccsv8/install_logs/MSVC_REDIST_2008.log&quot; /norestart " location=""/>
            <Uninstaller name="" arguments="" location="'c:/ti/ccsv8'"/>
        </Feature>
    </Features>
    <InstalledFeatures>
        <FeatureSelected tag="EMU_TI"/>
        <FeatureSelected tag="IDE_MSP430"/>
        <FeatureSelected tag="MSP430_BUILD_DEBUG"/>
        <FeatureSelected tag="MSP430_GCC_SUPPORT"/>
        <FeatureSelected tag="EMU_MSP430"/>
        <FeatureSelected tag="TIVA_STELLARIS_DRIVERS"/>
        <FeatureSelected tag="JRE"/>
        <FeatureSelected tag="P2APP"/>
        <FeatureSelected tag="ECLIPSE"/>
        <FeatureSelected tag="ECLIPSECORE"/>
        <FeatureSelected tag="P2TOOLS"/>
        <FeatureSelected tag="GMF"/>
        <FeatureSelected tag="IDE_MAIN"/>
        <FeatureSelected tag="IDE_WORKFLOW"/>
        <FeatureSelected tag="DVT_COMMON"/>
        <FeatureSelected tag="DVT_UIA"/>
        <FeatureSelected tag="DVT_VIA_CCS"/>
        <FeatureSelected tag="TIREX"/>
        <FeatureSelected tag="XULRUNNER"/>
        <FeatureSelected tag="INSTALLER"/>
        <FeatureSelected tag="IDE_CHROME"/>
        <FeatureSelected tag="IDE_TOOLS_COMMON"/>
        <FeatureSelected tag="IDE_GC"/>
        <FeatureSelected tag="TARGET_CONTENT_CORE"/>
        <FeatureSelected tag="TARGET_CONTENT_CORE_LEGACY"/>
        <FeatureSelected tag="NODEJS"/>
        <FeatureSelected tag="DS"/>
        <FeatureSelected tag="DS_FLASH"/>
        <FeatureSelected tag="CLOUDAGENT"/>
        <FeatureSelected tag="SYSCONFIG"/>
        <FeatureSelected tag="MSVC80"/>
        <FeatureSelected tag="MSVC2012"/>
        <FeatureSelected tag="MSVC2015"/>
        <FeatureSelected tag="MSP430_CGT_HELP"/>
        <FeatureSelected tag="CGT_DEFAULTLIBS_MSP430"/>
        <FeatureSelected tag="DMED"/>
        <FeatureSelected tag="GCC_MSP430_COMPILER"/>
        <FeatureSelected tag="DVT_ENERGYTRACE"/>
        <FeatureSelected tag="MSP432_BUILD_DEBUG"/>
        <FeatureSelected tag="EMU_MSP432"/>
        <FeatureSelected tag="EMU_MSP432_FLASH"/>
        <FeatureSelected tag="ARM_CGT_HELP"/>
        <FeatureSelected tag="CGT_DEFAULTLIBS_TMS470"/>
        <FeatureSelected tag="IDE_ARM"/>
        <FeatureSelected tag="GCC_ARM_COMPILER"/>
        <FeatureSelected tag="DVT_TRACE"/>
        <FeatureSelected tag="TIVA_TM4C"/>
        <FeatureSelected tag="TIVA_TM4E"/>
        <FeatureSelected tag="CCS_DOC"/>
        <FeatureSelected tag="CCS_LAUNCHER"/>
        <FeatureSelected tag="CCS_UTILS"/>
        <FeatureSelected tag="MSVC_REDIST_2005"/>
        <FeatureSelected tag="MSVC_REDIST_2012"/>
        <FeatureSelected tag="MSVC_REDIST_2017"/>
        <FeatureSelected tag="TARGETDB_DEF_PROPS"/>
        <FeatureSelected tag="MSVC_REDIST_2008"/>
    </InstalledFeatures>
    <ProductFamilies>
        <FeatureSelected tag="PF_MSP430"/>
        <FeatureSelected tag="PF_MSP432"/>
        <FeatureSelected tag="PF_TM4C"/>
    </ProductFamilies>
    <Devices>
        <Device tag="MSP430"/>
        <Device tag="MSP432"/>
        <Device tag="ARM"/>
    </Devices>
    <PF_Filters>
        <PF_Filter tag="MSP430"/>
        <PF_Filter tag="MSP432"/>
        <PF_Filter tag="TIVAC"/>
        <PF_Filter tag="TIVAE"/>
    </PF_Filters>
</Edition>

1033.ccs_setup_8.2.0.00007_install.log

4657.dpinst.log

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?INFO:   ****************************************
INFO:   07/30/2018 14:46:28
INFO:   Product Version 2.1.0.0.
INFO:   Version: 6.0.6000 
INFO:   Platform ID: 2 (NT)
INFO:   Service Pack: 0.0
INFO:   Suite: 0x0100, Product Type: 1
INFO:   Architecture: AMD64.
INFO:   Running under Local System Account
INFO:   Non-Interactive Windows Station
INFO:   Command Line: '"C:\Program Files\STMicroelectronics\stdcfltn\dpinst.exe" /SA /LM /SW'
INFO:   DPInst is not multi-lingual.
INFO:   ****************************************
INFO:   Current working directory: 'C:\Program Files\STMicroelectronics\stdcfltn'
INFO:   Running on path 'C:\Program Files\STMicroelectronics\stdcfltn'
INFO:   No valid 'dpinst.xml' file provided.
INFO:   Install option set: Suppressing Wizard but no OS popups.
INFO:   Install option set: legacy mode on.
INFO:   Install option set: Suppress Add or Remove Programs entries.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

?INFO:   ****************************************
INFO:   07/30/2018 14:46:28
INFO:   Product Version 2.1.0.0.
INFO:   Version: 6.0.6000 
INFO:   Platform ID: 2 (NT)
INFO:   Service Pack: 0.0
INFO:   Suite: 0x0100, Product Type: 1
INFO:   Architecture: AMD64.
INFO:   Running under Local System Account
INFO:   Non-Interactive Windows Station
INFO:   Command Line: '"C:\Program Files\STMicroelectronics\stdcfltn\dpinst.exe" /SA /LM /SW'
INFO:   DPInst is not multi-lingual.
INFO:   ****************************************
INFO:   Current working directory: 'C:\Program Files\STMicroelectronics\stdcfltn'
INFO:   Running on path 'C:\Program Files\STMicroelectronics\stdcfltn'
INFO:   No valid 'dpinst.xml' file provided.
INFO:   Install option set: Suppressing Wizard but no OS popups.
INFO:   Install option set: legacy mode on.
INFO:   Install option set: Suppress Add or Remove Programs entries.
INFO:   Found driver package: 'C:\Program Files\STMicroelectronics\stdcfltn\stdcfltn.inf'.
INFO:   Preinstalling 'c:\program files\stmicroelectronics\stdcfltn\stdcfltn.inf' ...
INFO:   ENTER:  DriverPackagePreinstallW
ERROR:  Preinstall is not a supported operation for driver type 5
INFO:   RETURN: DriverPackagePreinstallW  (0x1)
INFO:   ENTER:  DriverPackageGetPathW
INFO:   No driver store entry for c:\program files\stmicroelectronics\stdcfltn\stdcfltn.inf found. (Error code 0xE0000302.)
INFO:   RETURN: DriverPackageGetPathW  (0xE0000302)
INFO:   ENTER:  DriverPackageInstallW
INFO:   Copied 'stdcfltn.inf' to driver store...
INFO:   Copied 'stdcfltn.cat' to driver store...
INFO:   Commiting queue...
INFO:   Copied file: 'c:\program files\stmicroelectronics\stdcfltn\stdcfltn.sys' -> 'C:\windows\system32\DRVSTORE\stdcfltn_C87F13503BE4C0892933D319A32BB41101A19632\stdcfltn.sys'.
INFO:   Installing INF file "C:\windows\system32\DRVSTORE\stdcfltn_C87F13503BE4C0892933D319A32BB41101A19632\stdcfltn.inf" of Type 5.
INFO:   installing class filter 'C:\windows\system32\DRVSTORE\stdcfltn_C87F13503BE4C0892933D319A32BB41101A19632\stdcfltn.inf'
INFO:   'C:\windows\system32\DRVSTORE\stdcfltn_C87F13503BE4C0892933D319A32BB41101A19632\stdcfltn.inf' requires a reboot.
INFO:   The Stopping of device 'SCSI\DISK&VEN_NVME&PROD_THNSN5512GPUK_NV\4&38D6DE9&0&010000' was vetoed by 'SCSI\Disk&Ven_NVMe&Prod_THNSN5512GPUK_NV\4&38d6de9&0&010000' (veto type 1868843656)
INFO:   The Stopping of device 'SCSI\DISK&VEN_NVME&PROD_THNSN5512GPUK_NV\4&38D6DE9&0&010000' was vetoed by 'SCSI\Disk&Ven_NVMe&Prod_THNSN5512GPUK_NV\4&38d6de9&0&010000' (veto type 1868843656)
SUCCESS:Installation completed with code 0x0.
INFO:   RETURN: DriverPackageInstallW  (0x0)
INFO:   ENTER:  DriverPackageGetPathW
SUCCESS:Found driver store entry.
INFO:   RETURN: DriverPackageGetPathW  (0x0)
INFO:   Successfull installation of 'c:\program files\stmicroelectronics\stdcfltn\stdcfltn.inf'.
INFO:   Created entry in Add or Remove Programs for 'C:\windows\system32\DRVSTORE\stdcfltn_C87F13503BE4C0892933D319A32BB41101A19632\stdcfltn.inf'.
INFO:   Machine will have to be rebooted to complete installation.
INFO:   Returning with code 0x40000001
INFO:   07/30/2018 14:46:29

Danish,

Update: I got a little IT help to boot into Windows Safe Mode, and I ran the offline installer. It got further but didn't complete. The install logs are attached.

Lee

0 danishinnis over 6 years ago in reply to Lee Cross

TI__Mastermind 22060 points

Hi Lee,
Can you zip up the contents of the install directory's install_logs folder and post the zip file here?
Thanks,
Danish

0 Lee Cross over 6 years ago in reply to danishinnis

Prodigy 170 points

Danish,

I finally had success! I installed it in Safe Mode with Networking. The procedure was:

Allow applications to install in Safe Mode with Networking
* In regular Windows mode, start cmd as administrator
* Enter: REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"

Enter Windows 10 Safe Mode
* Windows Start -> <Shift> + Restart -> Troubleshoot -> Advanced Options -> Startup Settings -> Restart
* Select option: Safe Mode with Networking
* Start cmd as administrator
* (Optional) Enter: net start msiserver
* Run CCS offline installer
* Allow the Windows Defender Firewall exception

Lee

0 danishinnis over 6 years ago in reply to Lee Cross

TI__Mastermind 22060 points

Thanks for the update, Lee. So it was windows defender that was preventing the installer from running?

0 Lee Cross over 6 years ago in reply to danishinnis

Prodigy 170 points

Danish,

I think so, but I don't know for sure.

Lee

0 Tomasz Kocon over 6 years ago in reply to Lee Cross

Guru 26200 points

Lee,

all MS Windows versions look very similarly and behave in different ways.
How did you found this hint:
Enter: REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"

Are you MS Win expert, with admin help or hours googling and analyzing?

Very interesting case.
I am pretty sure that TI's release managers do needed tests.
However, on e2e goodwill forum not all test conditions can be quickly restored.

I am pretty sure, that in coming years, the security tail wags the dog.

To remeber what you did I would repeat:
Enter: REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"

Glad you did!

0 Lee Cross over 6 years ago in reply to Tomasz Kocon

Prodigy 170 points

Tom,

I found the snippet by googling "how to install applications in windows 10 safe mode". The good news is I now have 170 forum points.

Lee

0 danishinnis over 6 years ago in reply to Lee Cross

TI__Mastermind 22060 points

We have a lot of users on windows 10 using windows defender, and they're not running into this issue. It may be one of the settings that's particular to your set up. I will continue to look into this and keep you updated.