CCS/TMS570LS0332: CCS8.3.1 installation issues

Koichiro Tashiro

Part Number: TMS570LS0332

Tool/software: Code Composer Studio

Hi,

My customer is trying to install CCS8 in Windows7 PC and got below errors.

1) Please apply the latest Windows Updates and verify that KB3033929 is installed
Customer confirmed the patch is applied on the PC, but it still remains.

2) An error occurred : Couldn’t find an eclipse executable.

I found similar issue in below thread.
https://e2e.ti.com/support/tools/ccs/f/81/t/511577
In that thread, deleting the contents of the installation folder solved the issue, but it does not work for my customer.
(customer installed CCS7 before)

Other information:
- Customer is using offline installer : CCS8.3.1.00004_win32.zip
- MD5 hash data are correct
- Customer also tried to install CCS without connecting network, but it does not help.

Is there any point to check?

Thanks and regards,
Koichiro Tashiro

over 4 years ago

0 danishinnis over 4 years ago

TI__Mastermind 22060 points

You're getting the second error because there's a corrupted install in that folder. You should try deleting the install folder, or installing in another directory.

Is there a reason you're using 8.3.1? CCS is now at version 9.3 and version 10 will be out soon.

Danish

0 Koichiro Tashiro over 4 years ago in reply to danishinnis

TI__Mastermind 21150 points

Hi Danish,

Customer tried to install in new directory, but results were the same.
He also tried to install CCS7 which he used without problem on the same PC, but the same error occurred now.
I guess something wrong remains in the PC. Do you have any idea?

The reason he uses CCS8 is CCS9 or later only support 64bit windows.

Thanks and regards,
Koichiro Tashiro

0 danishinnis over 4 years ago in reply to Koichiro Tashiro

TI__Mastermind 22060 points

When you say he gets the same error, what do you mean? the 1st or the 2nd image?

0 Koichiro Tashiro over 4 years ago in reply to danishinnis

TI__Mastermind 21150 points

Hi Danish,

He gets both errors.
He simply ignores 1^st error about KB3033929 because the update was already applied to the PC.
Then 2^nd error happens

Thanks and regards,
Koichiro Tashiro

0 danishinnis over 4 years ago in reply to Koichiro Tashiro

TI__Mastermind 22060 points

Can you please zip up the contents of install_logs folder and post them here?

thanks,

Danish

0 Koichiro Tashiro over 4 years ago in reply to danishinnis

TI__Mastermind 21150 points

Hi Danish,

Let me send you the logs with separate e-mail as the logs include customer specific information.

Thanks and regards,
Koichiro Tashiro

0 danishinnis over 4 years ago in reply to Koichiro Tashiro

TI__Mastermind 22060 points

Your install logs show that the user name is non-ascii and is causing problems for eclipse. Please create a temporary user with admin privileges, with an ascii name, and install CCS for all users.

Danish

Code Composer Studio™︎

Code Composer Studio forum

CCS/TMS570LS0332: CCS8.3.1 installation issues