PSPICE-FOR-TI: crashes during simulation

Hi Renan,

Does this problem occur on all projects, or only certain projects? What about the reference designs for the TI models?

Please make sure the project is saved in C: and in a location that has no spaces or special characters, such as C:\Users\employee\Documents\projects

Thank you,

Jackie

Hello Jackie,

Please see my customer response below:

Does this problem occur on all projects, or only certain projects?

=>This problem occur on all projects

What about the reference designs for the TI models?

=> I don't use reference design, just standards PSpice components

Please make sure the project is saved in C: and in a location that has no spaces or special characters, such as C:\Users\employee\Documents\projects

=> I use this path C:\Users\azads\OneDrive\Documents\projects

Here are extra pictures

Attachment (2).zip

Regards,

Renan

Hi Renan,

Thank you for the additional information. Please ask the customer to recreate the crash, and then follow these instructions: https://e2e.ti.com/support/tools/simulation-hardware-system-design-tools-group/sim-hw-system-design/f/simulation-hardware-system-design-tools-forum/969700/faq-pspice-for-ti-what-do-i-do-if-pspice-for-ti-has-crashed-or-quit-unexpectedly?tisearch=e2e-sitesearch&keymatch=faq%2525253Atrue

Please zip everything up as described in the FAQ and share with me.

Thank you,

Jackie

Hello Jackie,

Good day, please see the zip file below as described in the RAQ.

CrashPSpiceTI.zip

Regards,

Renan

Hi Renan,

Thank you for sharing. I will share this information with Cadence. I will also keep you updated through your TI email address.

Thank you,

Jackie

Hi Renan,

Is this with Windows 10 OS?

Thank you,

Jackie

Hello Jackie,

Yes they are using windows 10.

Regards,

Renan

Hi Renan,

Thank you for confirming. Please see your TI email and it has instructions from Cadence support.

Thanks,

Jackie

Hello Jackie,

I already forwarded the instruction to my customer.

Regards,

Renan