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PSPICE-FOR-TI: Error: This application has quit unexpectedly

Part Number: PSPICE-FOR-TI

Hi Team,

Our customer followed the steps in the E2E thread below but the received the same error "This application has quit unexpectedly". Please see attached log file. What could be the cause of this error?

 Capture errorlogs.zip

https://e2e.ti.com/support/tools/simulation-hardware-system-design-tools-group/sim-hw-system-design/f/simulation-hardware-system-design-tools-forum/969700/faq-pspice-for-ti-what-do-i-do-if-pspice-for-ti-has-crashed-or-quit-unexpectedly?tisearch=e2e-sitesearch&keymatch=faq%2525253Atrue

Regards,

Danilo