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WEBENCH® Tools/WEBENCH-POWER-DESIGNER: WEBENCH open design error

Part Number: WEBENCH-POWER-DESIGNER
Other Parts Discussed in Thread: TPS54328

Tool/software: WEBENCH® Design Tools

Hi all,

My customer is using TPS54328 in their system.

To check some spec of TPS54328, they would like to simulate TPS54328 with webench.

When they are triying to do open design with below condition, the issue occurred. But when I did simulate webench with same condition, I could find webench is working well.

Would you let me know why my customer has an issue even though same condition was applied to webench?

Please refer to below error messages.

Thanks.

Best regards,

Sammy