WEBENCH® Tools/LM51501-Q1: Export design not working

Jackie Chen

Part Number: LM51501-Q1

Tool/software: WEBENCH® Design Tools

Hi Team,

We try to export the design to OrCAD file but not able to get the file extracted and move to OrCAD to generate the schematic.

The error message will shows up right after the download were completed.

We already tried on different computer both Win7 and Win10, customer and ours, but still not working. We have try with other designs and work just fine.

kindly help to look in to the error message below and let us know how to fix it.

over 5 years ago

0 Kiran Kumar10 over 5 years ago

TI__Intellectual 1625 points

Hi Jackie,

Could you please provide me your design conditions for which you are exporting to OrCAD?

Thanks,
Kiran Kumar

0 Jackie Chen over 5 years ago in reply to Kiran Kumar10

TI__Prodigy 190 points

Hi Kiran,

the design public link from below.

https://webench.ti.com/appinfo/webench/scripts/SDP.cgi?ID=6677DFCE441406D4

Thanks,

Jackie

0 Jackie Chen over 5 years ago in reply to Jackie Chen

TI__Prodigy 190 points

Sorry, the design with LM51501 as below. thanks.
webench.ti.com/.../SDP.cgi

0 Jackie Chen over 5 years ago in reply to Kiran Kumar10

TI__Prodigy 190 points

Hi Kiran,

is there any finding so far?

Thanks,

Jackie

0 Kiran Kumar10 over 5 years ago in reply to Jackie Chen

TI__Intellectual 1625 points

Hi Jackie,

Seems like there is certain issue which we are actively working on it.
I will update you once it is resolved.

Thanks,
Kiran Kumar

0 Jackie Chen over 5 years ago in reply to Kiran Kumar10

TI__Prodigy 190 points

hi Kiran,

Would you help to update the status?

Thanks,

Jackie

0 Kiran Kumar10 over 5 years ago in reply to Jackie Chen

TI__Intellectual 1625 points

Hi Jackie,

Thanks for the patience. It would take some more time to fix the issue.
We will keep you posted once the issue is resolved.

Thanks,
Kiran Kumar

0 Kiran Kumar10 over 5 years ago in reply to Kiran Kumar10

TI__Intellectual 1625 points

Hi Jackie,

Thanks for the patience. We will update you once the issue is fixed.

Thanks,
Kiran Kumar

0 Jackie Chen over 5 years ago in reply to Kiran Kumar10

TI__Prodigy 190 points

Hi Kiran,

Is there any update regarding the problem?

BR,

Jackie

0 Kiran Kumar10 over 5 years ago in reply to Jackie Chen

TI__Intellectual 1625 points

Hi Jackie,

We apologize for the delay.
We will keep you posted once the issue is resolved.

Thanks,
Kiran Kumar

0 Kiran Kumar10 over 5 years ago in reply to Kiran Kumar10

TI__Intellectual 1625 points

Hi Jackie,

We apologize for the delay.
We will get back to you soon.

Thanks,
Kiran Kumar

0 Amod Vaze over 5 years ago

TI__Mastermind 23400 points

Hi Jackie,

Apologize for the delay. It took some time to look into this issue and the fix for this issue is not trivial. So, it will not be possible for us to fix it at this time. Sorry for the inconvenience caused.

Regards,
Amod

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WEBENCH® Tools/LM51501-Q1: Export design not working