• State Resolved
  • Locked Locked
  • Replies 6 replies
  • Subscribers 41 subscribers
  • Views 265 views
  • Users 0 members are here
Support feedback
Options
Options
Similar topics

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

CC3200: Wifi keep connecting and disconnecting in virgin media router

Ganesh Gurung58
Intellectual 725 points
Part Number: CC3200

Hi there,

             I found some situation while testing the CC3200 connectivity with virgin media router.

I am using virgin media router hub 3.0 and CC3200 client as a device to connect the virgin media router. Every 1 minute i am sending the ping message to "8.8.8.8" and it also response back but the problem i found was it keeps on disconnecting and connecting the WiFi all the time.

I disable the 5GHz in router and enable only 2.4 GHz. But still it keeps connecting and disconnecting. I tested in "linksys cisco", teltronic 3G router and RPI3 as wifi hotspot and i did not find any problem in them.

Could you let us know what could be the problem.

Thanks

Ganesh

  • 0
    TI__Mastermind 40965 points

    Hi Ganesh,

    What error messages are you getting as part of the disconnect events from the wlanevent handler?

    Can you try setting the CC3200 into no-PSPOLL mode and see if that affects the behavior you are seeing? Some APs have an interop issue with devices that use PSPOLL packets to enter and exit 802.11 power saving mode such as the CC3200. With the following code you can disable the use of those packets:

            SlWlanNoPSPollMode_t NoPsPollMode;
        
        NoPsPollMode.Enable = 0;
        
	 // disabling noPsPoll
        sl_WlanSet(SL_WLAN_CFG_GENERAL_PARAM_ID, WLAN_GENERAL_PARAM_OPT_NO_PS_POLL_MODE,sizeof(SlWlanNoPSPollMode_t),(_u8 *)& NoPsPollMode);

    Please let me know if that API helps with the behavior you are seeing.

    Regards,

    Michael

  • 0 in reply to Michael Reymond
    Intellectual 725 points

    Hi Michael,

    Its very random but every 6 minutes or 4 minutes AP disconnect the CC3200 and soon reconnect after 300ms.

    [WLAN ERROR]Device disconnected from the AP: XXXXX,BSSID: xx:xx:xx:xx:xx:xx on an ERROR..!! 
[WLAN EVENT] STA Connected to the AP: XXXXX,BSSID: xx:xx:xx:xx:xx:xx
[NETAPP EVENT] IP Acquired: IP=192.168.0.41 , Gateway=192.168.0.1

    I am using SDK 1.3.0 and service pack is servicepack_1.0.1.11-2.8.0.0 and i could not find the config option 

    WLAN_GENERAL_PARAM_OPT_NO_PS_POLL_MODE

    in SDK 1.3.0.

    Thanks

    Ganesh

  • 0 in reply to Ganesh Gurung58
    TI__Mastermind 40965 points

    Hi Ganesh,

    Please update to the latest SDK and servicepack. The WLAN_GENERAL_PARAM_OPT_NO_PS_POLL_MODE option will be present in wlan.h of the latest servicepack.

    Regards,

    Michael

  • 0 in reply to Michael Reymond
    Intellectual 725 points

    Hi Michael,

                     We have a situation is that the most of the product is in our customer side and we do not have mechanism to update the service pack at the moment.

    Is it possible to update the new SDK 1.5.0 only and using old service pack servicepack_1.0.1.11-2.8.0.0?

     Do we have other option?


    Thanks

    Ganesh

  • 0 in reply to Ganesh Gurung58
    Guru 75975 points

    Hi Ganesh,

    If you want to use this feature, you need to update ServicePack. According release notes this feature was implemented at ServicePack version 1.0.1.14-2.12.2.8. Your ServicePack 1.0.1.11-2.8.0.0 does not support this feature.

    I am not 100% sure, but if your application is not battery powered, maybe you can try to set always on power policy. Maybe this can improve your issue.

    Jan

  • 0 in reply to Jan D
    Intellectual 725 points

    Hi Jan,

               Thanks.  After setting always on power policy, it solved the problem. I tested for about an hour now and i did not find any disconnection and connection problem.

    Thanks

    Ganesh