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TXS0108E: the resistance between B7 (pin13) and GND is 11.1129Ω, which is close to short circuit

Part Number: TXS0108E

Hi 

The customer's board was originally running normally. After restarting, it was found that the card could not be found. After analyzing and testing, we found that the level conversion chip (TXS0108ERGYR) pin is short-circuited. Our test result shows that the resistance between B7 (pin13) and GND is 11.1129Ω, which is close to short circuit
There is an urgent need to understand the mechanism of failure, because this is very important, please try to analyze.
Have you encountered this similar situation before?
Have experience to learn from it, to understand why there is a short circuit between the pin and the ground pin.

Thanks

Elsa