WEBENCH® Tools: WEBENCH Allegro Connector

Adam

Expert 1145 points

Tool/software: WEBENCH® Design Tools

Hello,

During install after I paste the my own licence key, I got message the key is invalid..

What could be the problem while the key is just copy paste from the link..?

Regards,

Adam

over 4 years ago

0 Praveen Badiger over 4 years ago

TI__Expert 8365 points

Hi Adam,

We have forwarded your query to the concern team. The team will get back to you on this.

Thanks & Regards,

Praveen

0 Rick Church over 4 years ago in reply to Praveen Badiger

Prodigy 30 points

I have the same issue. the activation key link didn't work in Internet Explorer. Pasting the link in Chrome, I got the activation code. <Ctrl>C, <Ctrl>V into the activation key window returns

"Activation Key Invalid". Verified all digits copied & pasted. Needed to enter my corporate sign-in password to run with elevated (administrator) privileges.

Thanks,

-Rick

0 Adam over 4 years ago in reply to Rick Church

Expert 1145 points

Exactly the same here with IE and Chrome.

Are you saying that with administrative privilages it works? Not in my case..

Thanks,

Adam

0 Srikanth Pam over 4 years ago in reply to Adam

TI__Intellectual 1490 points

Adam,

Can you please share your OS version and Allegro version details ?

Best Regards,

Srikanth Pam

0 Praveen Badiger over 4 years ago in reply to Srikanth Pam

TI__Expert 8365 points

Hi Adam,

We have fixed this issue. Could you please try again to activate the license?

Thanks & Regards,
Praveen

0 Adam over 4 years ago in reply to Praveen Badiger

Expert 1145 points

Hi,

Thank you!

The licence is working, product activated.

However I can't see the WEBENCH Toolbar in Allegro.

Should I do some other actions apart instal, activation and eventual machine restart?

Regards,

Adam

0 Adam over 4 years ago in reply to Adam

Expert 1145 points

OrCAD Capture CIS 16.6-S086

Win7 64bit

0 Praveen Badiger over 4 years ago in reply to Adam

TI__Expert 8365 points

Hi Adam,

The WEBENCH toolbar should appear once the Allegro tool is restarted. Could you please restart the tool and try again?

Thanks & Regards,
Praveen B

0 Adam over 4 years ago in reply to Praveen Badiger

Expert 1145 points

Hi,

did it several times already. No results.

Adam

0 Praveen Badiger over 4 years ago in reply to Adam

TI__Expert 8365 points

Hi Adam,

Could you please reinstall the WEBENCH connector and try again?. Please let us know if you are still facing the same issue.

Thanks & Regards,
Praveen

0 Adam over 4 years ago in reply to Praveen Badiger

Expert 1145 points

Still not working :/

0 Praveen Badiger over 4 years ago in reply to Adam

TI__Expert 8365 points

Hi Adam,

We have forwarded your query to the concerned team. We will keep you updated.

Thanks & Regards,

Praveen

0 Adam over 4 years ago in reply to Praveen Badiger

Expert 1145 points

Hi,

unfortunatelly still the same

Regards,

Adam

0 Praveen Badiger over 4 years ago in reply to Adam

TI__Expert 8365 points

Hi Adam,

We have forwarded your query to the concerned team.

Thanks & Regards,

Praveen

0 Praveen Badiger over 4 years ago in reply to Praveen Badiger

TI__Expert 8365 points

Hi Adam,

Unfortunately we were not able to reproduce / resolve the issue you are facing with Allegro connector. This is a legacy add-in with no active development / support roadmap. If you can share your use case for Allegro connector we may be able to help you with any alternate tools / methods which can help you continue your designs.

Thanks & Regards,

Praveen

0 Adam over 4 years ago in reply to Praveen Badiger

Expert 1145 points

Now working,

thank you for the support!

Adam

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WEBENCH® Tools: WEBENCH Allegro Connector