USB2ANY: Not able to update the Firmware, stuck in update firmware screen.

Mahalakshmi Thangasamy

Part Number: USB2ANY
Other Parts Discussed in Thread: ALP

I tried updating the firmware as suggested in the document /cfs-file/__key/communityserver-discussions-components-files/14/USB2ANYFirmWare2.docx and am facing the below issues

Not able to update the Firmware, stuck in update firmware screen. Please find the attached screenshots. Only way to exit the application is restarting the PC.
Tried in some other laptop and it is happening without any issues.
Once the Firmware is updated (using the other laptop) if it is connected to my computer, it is again losing the firmware.

over 1 year ago

0 Noel Fung over 1 year ago

TI__Guru* 93180 points

Hi There,

The people that may know the reason is on sick leave, we will get back to you in next week.

0 Mahalakshmi Thangasamy over 1 year ago in reply to Noel Fung

Prodigy 10 points

Thanks Noel Fung for your response.

0 Derek Payne over 1 year ago in reply to Mahalakshmi Thangasamy

TI__Mastermind 31220 points

Mahalakshmi,

Is the same SDK and application used on both laptops? A prior version of the SDK (e.g. 2.7.0.0) may be working, while 2.8.2.0 may not auto-update correctly.

Are there any other applications which are using USB2ANY on the first laptop? It's possible that there's a default version of USB2ANY DLL that is registered differently from the SDK version, and something is going wrong where the incorrect USB2ANY DLL is being called (the DLL includes the firmware loader binary as well).

Do you have another application open which is trying to use a USB2ANY instance? This may be preventing the firmware update process from completing successfully, especially if the application automatically grabs a USB2ANY on plug-in.

0 Mahalakshmi Thangasamy over 1 year ago

Prodigy 10 points

Hi Derek,

Both laptop uses the same SDK and application. Is it possible to get the previous SDK version (2.7.0.0).

In Laptop 1 (where the issue exist) - Tried un-installing and re-installing USB2ANY and the ALP application and it didn't help. As of now this is the only application which uses USB2ANY.

Regards,

Mahalakshmi

0 Noel Fung over 1 year ago in reply to Mahalakshmi Thangasamy

TI__Guru* 93180 points

Hi Mahalakshmi,

I have found the old SDK file finally. Hope it helps.

usb2any_2.7.0.0_sdk_setup.zip

0 Mahalakshmi Thangasamy over 1 year ago in reply to Noel Fung

Prodigy 10 points

Hi Noel Fung,

This didn't resolve the issue. Still not able to use the tool. Is it possible to get live debug session to resolve this issue?

Appreciate your support!

Thanks,

Mahalakshmi

0 Juan Rodriguez over 1 year ago in reply to Mahalakshmi Thangasamy

TI__Prodigy 720 points

Hi Mahalakshmi,

Noel returns from time bank tomorrow, he'll get back to you promptly.

Regards,

Juan

+1 Noel Fung over 1 year ago in reply to Juan Rodriguez

TI__Guru* 93180 points

Hi Mahalakshmi,

Our team is not a group of computer engineering expertise, we are not the developers of USB2ANY, we are here to support / sustain USB2ANY as much as we can.

I would say, this is an exceptional issue happened only in your PC (you were able to update the firmware using other PC). I am afraid we do not have the capability to help you fix this computer issue.

I am sorry that we are not able to help.

+1 Mahalakshmi Thangasamy over 1 year ago in reply to Noel Fung

Prodigy 10 points

Thanks Noel for your support. I resolved the issue today just by uninstalling the USB Explorer and USB2ANY exe files, restarted the laptop and Just connect the TI Board and it thrown a window to update the Firmware and I gave Update Firmware and the update happened successfully and it is working now.

I tried this previously as well and it didn't work, but this time it worked after uninstalling the USB Explorer and USB2ANY executables. Note: I haven't re-installed the applications (USB2ANY/USB Explorer) after un-installing them.

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USB2ANY: Not able to update the Firmware, stuck in update firmware screen.