LM311: Enquiry for part LM311H/NOPB failed DIP test (270112)

Hi Marie,

Paul will look into this get back to you.

Michael

Hi Michael,Thanks.

Hi Paul,

Please help to advise any status for the above.

Thanks

Regards

Marie

Thanks for your post.  We are on holiday break and will review your post on Monday when we return.  Sorry our delayed response.

Chuck

Hi Paul,

Thanks for the advice.

I have tried to fill in the provided link but there are information which need our Products to provide.

Will check with them to complete the form.

Thanks

Regards

Hi Paul,

According to our Products, Kimberly, she would like to know if FA still could be done as this order for Mouser PO# is 029-11997  was in May 22 but customer's order was in August 24.

Please help to advise.

Thanks

Regards

Hi Paul,

Sorry I just wondering if FA could not be done,you would not ask for return as before that, we have provided the part with top marking.

Thanks

Marie,

The date that the sale happened from an authorized TI parts seller is the data of sale for warranty or quality claims.

This forum is great for finding the cause of problems. Please tell me more about the "DIP test".

Hi Ron,

Thanks for the mail.

Please refer to the below link for the details about this case.

LM311: Enquiry for part LM311H/NOPB failed DIP test (270112) - Amplifiers forum - Amplifiers - TI E2E support forums

Thanks

Regards

Marie,

I tried to understand the thread. It the perceived problem the dark spots on the leads?

Hi Ron,

Thanks for the mail.

Yes, this should be the one.

I have sent to customer to double confirm.

Customer has returned 3pcs samples to us pending for FA.

Please help to verify and advise.

Thanks

Regards

Marie,

I don't fully understand where the 3pcs samples were sent.  

Hi Ron,

The 3pcs are with Mouser and is in the process of filling the Return request in TI Portal.

Still waiting for customer's reply on your questions and end customer info.

Thanks

Regards