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PGA309EVM RS232, BUT NOT USB

tyavashev
Prodigy 130 points
Other Parts Discussed in Thread: PGA309EVM-USB

Hi,

I have PGA309EVM RS232, not USB and I can't run the software.

After Installing and running it I got a message in BOLD RED "It is important to periodically check if you are using the latest version of the PGA309EVM software!". After pressing 'OK' button the program crashes with a message "Run-time error '9': Subscript out of range". My OS is WinXp SP3.

In the software installation zip file, there is a ReadMe.txt file where is written :

" Refer to Texas Instruments’ Website for latest revision of: PGA309EVM User's Guide and PGA309DK Software http://focus.ti.com/docs/toolsw/folders/print/pga309dk.html " , but such page doesn't exists, of course.

I spend a lot of time searching in the TI web site and in the whole net, but ... nothing.

I'm wondering, Is it so hard for the TI staff to keep the track of the 'old' software, tools, doc's, etc.?!?

I put a question to the support staff about this, but 24 hours after I received two e-mails with common words inside - " Thank you for bla, bla... we proceed ... bla, bla"

I'm very angry - How could this happens in 2012 in a large and reputable company like TI?!?

Best Regards,

Tenko

  • 0
    TI__Mastermind 27715 points

    Hello Tenko,

    I understand your frustration. The RS232 version of the PGA309EVM has been obsoleted, so there are no longer pages on the TI website which contain software or other documentation.

    I highly recommend that you switch to the new USB version of the EVM. I will be happy to ship you one of these kits at no cost. Besides the ease of connectivity with a standard USB port, this EVM includes much "smarter" software that allows for faster and more accurate calibrations. Send me a private message with your shipping address and I can get one of the new EVMs shipped to you quickly.

    If using the new EVM is not an option, let me know and I will work with you to resolve your software issue. Again, I highly recommend upgrading to the new version.

    Best regards,

    Ian Williams
    Linear Applications Engineer
    Precision Analog and Sensing Products 

  • 0 in reply to Ian Williams
    Prodigy 130 points

    Hello Mr. Williams,

    Thank you for your cooperation.

    There is no problem to use the USB version.

    the address is:

    Westcontrol AS
    Breivikvegen 7
    4120 Tau, Norway

    Currently we are under schedule pressure of a very important project, so you will help us a lot if we get the kit ASAP.

    Best Regards,

    Tenko Yavashev

  • 0 in reply to tyavashev
    TI__Mastermind 27715 points

    Hello Tenko,

    I've ordered a PGA309EVM-USB kit for you. It will ship immediately and will likely arrive at your location in Norway at the beginning of next week.

    Best regards,

    Ian Williams