PUREPATHCONSOLE: Purepath Console Hardware Check failure: Download Unsuccessful and Hardware ID Incorrect

Could you show me a screenshot of PPC3 GUI which has the error messages you mentioned?

Andy

Sure, I've uploaded the image.

I am running this on Windows 10. As W10 is not explicitly mentioned as supported I'll try using W7 in a virtual machine.

Edit: Runing PPC3 in a Win7 VM yielded the same exact result as above.

In the e2e thread, the customer showed one error message and one warning.  The warning can be ignored and the error message usually shows when PurePath Console Mother Board is not able to communicate with TAS5780M devices via i2c.

Here are my suggestions.

a) Try a real Win 7 PC. I see they used a virtual machine instead.

b) Make  sure the jumpers for J2 and J5 are both installed.

c) Make sure TAS5780MEVM is powered through the two banana connectors.

d) Mae sure the 3.3V led (D1) is on when TAS5780MEVM is powered.

Jeff,

Here is a photo of the set up. As you can see the appropriate jumpers, banana connectors, and LED's are on and powered. Furthermore the power supply shows a 3W draw. Please advise.

Hi Krzysztof,

Could you please hover your mouse on the "Download unsuccessful" bullet and tell us what does the diagnosis say? ( see example below)

Also, please try with a real Windows 7 computer if possible.

Thank you!

Best regards,

-Roy Hsu

Texas Instruments

The only thing that comes up is "Check whether the EVM is connected properly and re-run".

Furthermore if I place my mouse over the second bullet point I get:

Hi Krzysztof,

"Hardware ID is incorrect" is not big deal and you can always manually connect to the device by hitting the "Connect" button.

However, it seems that your PC still couldn't recognize the device. In that case, we'd suggest that you not use the virtual machine.

Instead, please try with a Windows 7/8/8.1 PC and see if the error still exists.

Thank you!

Best regards,

-Roy Hsu

Texas Instruments

I do not readily have access to a machine with Win7. I tried installing PP3 on my mac however I found that for whatever reason no EVM apps show up when I am logged in.

Roy,

I do not have another PPCMB. I ordered another amp that I was interested in try (TAS5760XXEVM) with hopes of checking if it were amplifier specific. Could you point please direct me to the appropriate local sales people for the Maryland area for this? Also if you could assist in getting access to the PPC3 software for the TAS5760XXEVM, I would greatly appreciate that.