TI-API: ERR-ORDER-API-GEN-0500 and 0009

shengfen

Part Number: TI-API

      "reason": "We encountered a technical issue in processing your request.",
      "message": "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - ">https://support.ti.com/csm",
      "data": null
    }
  ]
}
 "reason": "Your bank transfer order does not meet minimum order value requirements for your country",


CN Access approved.There are different errors in the test order, who can help me?

over 1 year ago

0 shengfen over 1 year ago

Prodigy 10 points

{
  "orderInfo": {
    "orderNumber": "",
    "cartID": "C339239961",
    "checkoutProfileId": "ED7313EB263A4323E0538620BB******",
    "currencyCode": "CNY",
    "orderDate": "2022-11-18T10:22:05Z",

      "section": "Orders",
      "field": null,
      "reason": "We encountered a technical issue in processing your request.",

0 Faye Rainey over 1 year ago

TI__Genius 14886 points

Hi,

I am investigating these issues and will respond back to you on Monday.

0 Faye Rainey over 1 year ago in reply to shengfen

TI__Genius 14886 points

Hi,

I am investigating these issues and will respond back to you on Monday.

0 shengfen over 1 year ago in reply to Faye Rainey

Prodigy 10 points

thanks

0 Kevin Lin over 1 year ago in reply to Faye Rainey

Prodigy 20 points

Hi,Faye Rainey

POST
/store/orders/test

Code 500 Details Error: Internal Server Error "errorCode": "ERR-TICOM-ORDER-API-GEN-0500",

The same error, thanks for your help

0 Faye Rainey over 1 year ago in reply to Kevin Lin

TI__Genius 14886 points

Kevin,

We are also investigating your issue as well. I will respond with an update by Tuesday.

0 Faye Rainey over 1 year ago in reply to shengfen

TI__Genius 14886 points

We are still investigating. I apologize for the delay. I will provide an update by Tuesday.

0 shengfen over 1 year ago in reply to Faye Rainey

Prodigy 10 points

Hi,what should I do

0 shengfen over 1 year ago in reply to Faye Rainey

Prodigy 10 points

Are you here?Why still no reply? why

0 Kevin Lin over 1 year ago in reply to Faye Rainey

Prodigy 20 points

Faye Rainey，Can you help me this case？

0 Faye Rainey over 1 year ago in reply to shengfen

TI__Genius 14886 points

Good day!

We believe we have resolved both of your issues, which appeared to be related to the approval of your usage of bank transfer at TI. Please try again and let us know if you are still receiving these errors.

0 Faye Rainey over 1 year ago in reply to Kevin Lin

TI__Genius 14886 points

Good day!

0 ? ? over 1 year ago in reply to Faye Rainey

Prodigy 30 points

Hello,Faye Rainey.

"cartID": "C342140915",

"errorCode": "ERR-TICOM-ORDER-API-GEN-0500",
"type": "Application",
"section": "Orders",
"field": null,
"reason": "We encountered a technical issue in processing your request.",
"message": "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm",

Can you help me solve it? Thank you