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Tool/software:
Dear TI Team,
I am currently working on implementing Backlog API Suite into our Windows application. However, I have encountered some challenges in understanding how the Quote lifecycle operates.
From what I understand, when creating a Quote, the response to the request is generated within 24 hours.
I have a few questions regarding this process:
get Quotes
using the Quote Number?It wouldn't be practical to keep the Windows application running all day long just to receive the response. For example, in the Subscription API, this was addressed by sending messages to the Customer API (Backlog ordering seems to work similarly).
Your insights on these matters would be greatly appreciated.
Thank you in advance.
Hello,
Thanks for raising this question to us,
The quote response is available through retrieve API and you should be able to retrieve with quote number directly through GET at the time of need.
Please feel free to let me know if any further questions.
Thanks,
Patrick
Hello, sorry for the late response.
When I create a Quote and send it via a POST request, the response includes a QuoteStatus
field, which can be either Pending
or Rejected
. However, when I retrieve the same Quote using a GET request, the QuoteStatus
field is no longer included in the response. (Following the Quote API Schema)
Could you please clarify how I would be notified when a Quote with a Pending
status is either accepted or rejected?
Thank you in advance for your assistance.
Hello Matej,
Please see below, thanks!
Best,
Patrick
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