SN65HVD01: Is it possible to finalize Test orders manually or do they need to complete the document flow?

Hi Elena,

I'm not entirely sure what you are asking for here.

It's common practice for IC manufacturers to test devices before sending them out (like a quality check) to customer who buy our parts. 100% of our parts go through an automated test procedure to screen them and any parts that do not pass our internal test program is removed from inventory and thrown out. This is an automatic process and customers do not need to file any paperwork to make this happen. 

If you are asking for a request for Failure Analysis (FA), you usually will have a TI representative who will help you file a request for this. If the FA request is approved, the part you are asking to evaluate will usually go through the same automated test process I described earlier to verify the device passes the same test or if it was damaged after packaging/customer use.

-Bobby

Hello Texas team,

We have two doubts regarding the integration:

1. We are sending different orders. On these orders we receive an ORDRSP with the status of the order. What is the process to finalize the order?

2. Can you send us an example of the IKOR delivery note?

Thanks in advance.

Hi Elena,

I'm not 100% sure what your question is as the e2e forum  is typically used to ask technical questions about our products.

I can pass your question to one of our product market engineers to see if they are familiar with your request. I'll try to get back to you within 24 hours. I suspect we may need to contact your TI representative to get this resolved.

-Bobby

Hi Bobby,

I appreciate that you manage the query with the appropriate department to make these queries. From my IT department they are available through this forum or by email to Proyectos@ediversa.com

Thanks in advance.

Hi Elena,

Our product marketing team said they don't handle these requests and don't know much about it. I also asked if they could locate the TI representative who is responsible for your account (Ediversa) but it seems like this account is unassigned so we can't tie a representative to it.

For next steps, I suggest you submit a support ticket at this website:https://ti.com/info/customer-support.html

Down the page there is a window you can click to enter a support ticket:

I think the person assigned to this ticket will be better at locating the correct person to help since they're job is to track down the right person to handle non-technical questions.

-Bobby