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SN65HVD234: SN65HVD234DR---CANH and CANL pin voltages are the same

Part Number: SN65HVD234

We just received the IC's SN64HVD234DR.

3pcs were tested in our circuit, and each was proven to be defective.

We also test our old SN64HVD234DR against the identical PCBs, and they function.

We discovered that the CANH and CANL pin voltages of the new SN64HVD234DR we just received, which shouldn't be the same, are the same while testing.

According to the circuit,the voltage at the CANL pin and CANH pin should be 2.5V DC and 3.5V DC, respectively with respect to ground.

Please kindly tell what is the problem, very urgent now. 

Thanks so so much. Waiting for kindly reply!!!!