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TPS65986EVM: FTDI Connection

Leo Rodriguez
Intellectual 945 points
Part Number: TPS65986EVM
Other Parts Discussed in Thread: TPS65982, TPS65981, TPS65981EVM

Hi USB Team,

One of my customers is evaluating the TPS65986EVM ad having trouble connecting it to the Host Interface Tool via a FTDI FT232H dev board. No connection via either USB EP or FTDI to the Tool

What we have tried so far:

- Removed pre-installed FTDI drivers and installed the ones that come with the Host Interface Tool installation file (multiple times).

- Installed the Applications Customization Tool with included FTDI driver, no success.

- Followed instructions in the following E2E post (link) without any success. 

Questions:

-Does the TPS65982 driver that comes with the Host Interface Tool is the same as the TPS65986? Is the driver the same for the TPS6598 family?

- Any steps we may have missed? Suggestions moving forward?

EDIT:

-Customer is using Win10.

  • 0
    TI__Genius 10370 points

    Hi Leo,

    Make sure you're downloading the Config tool (applications customizations tool) and NOT the Host Interface Tool. I would recommend to uninstall your FTDI drivers and start again by downloading the Config tool (look below) which can be found here: http://www.ti.com/tool/tps6598x-config. 

    laptop and have no issues on our end. If you're still having trouble, try to download the config tool on a different computer and see if the problem persists. I hope this helps :-)

    If this answers your question, PLEASE select  This resolved my issue. 

  • 0 in reply to Aramis P. Alvarez
    TI__Intellectual 945 points
    Hi Aramis,

    As I mentioned on my original post, my customer did try the Applications Customization Tool with included FTDI driver and no success. I will verify if previous FTDI drivers were uninstalled first.

    Can you clarify my question regarding the TPS6598x drivers?

    Regards,
    Leo
  • 0 in reply to Leo Rodriguez
    TI__Genius 10370 points

    Hi Leo,

    I saw that the previous post kept mentioning the Host Interface tool. This tool is much different from the Apps Customization tool. Both have different FTDI drivers. I just wanted to clarify to NOT use and/or download the Host Interface tool.

    The Applications Customization Tool has the same drivers for all three TPS65981/2/6 devices.  I  hope this helps.

  • 0 in reply to Aramis P. Alvarez
    TI__Intellectual 945 points

    Aramis,

    Thanks for the clarification regarding the TPS6589x drivers. My customer seems to have a problem with this as well, as Windows suggest there may be a problem with the driver (see attached). Comments?

    Do we have a list of supported FTDI boards? No luck with the Application Customization Tool.  

    Regards,

    Leo

  • 0 in reply to Leo Rodriguez
    TI__Genius 10370 points

    Hi Leo,

    There are two options that I recommend:

    1) The TPS65981EVM has an attached FTDI board which can be broken off and used with the TPS65986.

    2) We have a standalone FTDI board that we use in our day-to-day operations. Email me and I'll send the orderable number so that you can request a ZS order.

    I hope this helps :-) If this answers your question, PLEASE select  This resolved my issue. 

  • 0 in reply to Aramis P. Alvarez
    TI__Intellectual 945 points

    Aramis,

    Thank you, that would be very helpful. I'll send you a note immediately. 

    Regards,

    Leo