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SN74LVT16245B: Different results produced by 2 different printed chips of SN74LVT16245BDGGR

Part Number: SN74LVT16245B
Other Parts Discussed in Thread: SN74LVT16245A

Hi team,

I would like to ask for your assistance regarding the customer situation below.

They have 2 different printed IC for SN74LVT16245BDGGR came from 2 different distributors (Digikey and Mouser).
Here's the customer observation:

We observed the following issue while using this part.
The following figure shows the Circuit, which uses this buffer and we observed that the inputs are getting loaded. When the input is set to logic HIGH, we observed only 0.8V at the input pins.
In case of normal working buffer, we observe about 3.2V at the inputs at this condition.
This low level at the input affects our logic at the output side and therefore the System functionality.

Here's the image of the chips. Please let me know your inputs regarding this issue.

The IC with "G4" is the one working properly.

The schematic of the customer is based on SN74LVT16245A below:

Please let me know your comment on the 2 same devices with different prints.

Thanks,

Jonathan