MSP-GANG: MSP-GANG Programmer

fu shili

Part Number: MSP-GANG

Tool/software:

Our company purchased 5 sets of burners from TI official website in two batches,and now 4 sets of burners have white screen failure,and these 4 sets can not be used.We want TI to replace the goods.thank you

2 months ago

0 Eason Zhou 2 months ago

TI__Mastermind 37510 points

Can you post the picture of "white screen failure"? Do you know after which these devices are broken? Are you sure it is due the product's problem not your usage problem? Here is the technical support website. For customer return, please refer to: https://www.ti.com/support-quality/additional-information/customer-returns.html

0 fu shili 2 months ago in reply to Eason Zhou

Prodigy 30 points

0 fu shili 2 months ago in reply to Eason Zhou

Prodigy 30 points

When we used it for the first time,there was a white screen phenomenon.We are sure that it is the problem of the equipment rather than the problem of the use method,because our company has used this tool aften before

0 Eason Zhou 2 months ago in reply to fu shili

TI__Mastermind 37510 points

OK. Please connect to the link I shared with you. They will check with you for the process.

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MSP-GANG: MSP-GANG Programmer