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Our company purchased 5 sets of burners from TI official website in two batches,and now 4 sets of burners have white screen failure,and these 4 sets can not be used.We want TI to replace the goods.thank you
Can you post the picture of "white screen failure"? Do you know after which these devices are broken? Are you sure it is due the product's problem not your usage problem? Here is the technical support website. For customer return, please refer to: https://www.ti.com/support-quality/additional-information/customer-returns.html
When we used it for the first time,there was a white screen phenomenon.We are sure that it is the problem of the equipment rather than the problem of the use method,because our company has used this tool aften before
