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BQ27441-G1: SOC drops from 60% to 30%

Part Number: BQ27441-G1

Tool/software:

Dear Expert

Unplug and plug in the same battery at line 640 for 3 seconds, and the jump in battery level is too large. The SOC drops from 60% to 30%. What may be the reason for this.BQ27441 log file.xlsxand 

Below is sch: