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BQ34Z100-R2: Chem ID programing error

Part Number: BQ34Z100-R2

Tool/software:

Dear Expert

After select Chem ID ,but could not program the Chem ID in BQ34Z100-R2.

Below is register window:

Below is chem ID programing error window .

I check the hardware CE Pin is high and 2.5V output is normal ,could u hlep to give suggstion,thanks!