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UC2845A: start-up time

Part Number: UC2845A

Hi, Team.

i've been asked by Customer as below.

1. is it realistically happened that It takes 20sec for start up time as below condition.

DC180V

start up R...188kohm(there are 4 resister(47k) in series.

Cap for Vcc..470uF

basically it takes 4sec for start up time but customer has seen that it took 20sec just one time.

i know it is difficult to assume though, what root cause can we expect ?

when customer replaced cap for Vcc, customer had seen it one time never happened ever.