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Why the need to disable anti virus when installing/updating CCSv6

Karl Perntz
Prodigy 40 points

Hi!

It is very annoying that anti-virus has to be be disabled when installing or updating CCSv6. As described here:

http://processors.wiki.ti.com/index.php/GSG:CCSv6_installation

In most companies I would say that privilege of disabling anti-virus is not in the user profile. Hence, each time CCS should be updated a call to IT-department is needed. Very annoying! And since other programs can be installed/removed/updated without any such problems I find it hard to justify why CCS should have such a drawback.

Please provide an update that resolves this strange behavior!

Best regards,

Karl-Johan Perntz

  • 0
    Guru 192875 points

    In most companies I would say that privilege of disabling anti-virus is not in the user profile. Hence, each time CCS should be updated a call to IT-department is needed.

    I very much agree with you mate! It would be great if this issue can be taken care of, soon.

    Regards,

    Gautam

  • 0
    Guru 92251 points

    Karl Perntz said:
    Please provide an update that resolves this strange behavior!

    What type of anti-virus are you using?

    With Windows Defender on XP or Windows 8 the CCSv6 installer always complains that anti-virus is running, but I just click to continue anyway and haven't seen any installation failures. i.e. I think the CCSv6 detection of anti-virus software is over-zealous.

  • 0 in reply to Chester Gillon
    Prodigy 40 points

    Chester Gillon said:
    What type of anti-virus are you using?

    We have had several failed installs/updates when anti-virus is active. But as you say, sometimes it works just fine. Currently we are using Sophos but we used to have another antivirus software, cant remember which, that also caused problems.

    Obviously TI knows that there are compatibility problems with anti-virus since they are writing it in there own install instructions. But I find it hard to accept this solution (turning it off) since most programs manage to install/update with anti-virus enabled.

    BR,

    Karl-Johan

  • 0 in reply to Chester Gillon
    Guru 192875 points

    We use Symantec anti-virus and till now I've never faced any issue while installing any TI softwares. But when one  uses Quick-heal, Avira, Norton, McAfee etc  they tend to face installation issue.

  • 0
    TI__Genius 16490 points

    CCS installation failures can occur when AV real-time scanning is enabled due to the way some AV products work.  The problem is not with false-positives, but rather with the way some AV products lock access to new files while the content is scanned. As content is downloaded and extracted, the real-time scanner may lock a file long enough that the installation process thinks the file cannot be accessed. There are retries built into the installation process, but if it happens enough the installation process may eventually fail because the retry count is exceeded.

    It is easy to address this issue in the software CCS directly controls. It is more difficult to address this in third-party and open source software.  Part of the installation process uses Eclipse p2 to install Eclipse features. This area has been problematic to address, but we have made some improvements in v6.0.1 (which should be out in approximately a month).

    In our testing, the most sensitive AV product we have found is McAfee. The timing and duration of its file locking activities were causing the most installations issues.  Many AV products do not cause issues with installation, but it is difficult to know in advance which ones will cause issues.

    If you have the ability to temporarily disable real-time AV scanning during installation, it can have the added benefit of improving installation times.  I certainly understand that not eveyone will be able to disable the AV scanner - even temporarily.

  • 0 in reply to AndyW
    Guru 14640 points
    I think that Texas Instruments needs to work with the major anti-virus companies to allow the update of Code Composer Studio to be done in a seamless manner, with full compliance by the anti-virus. In the past, I have been able to ignore the anti-virus warning, but lately my Norton 360 antivirus has actually blocked updates from Code Composer Studio, so I will have to into Norton and disable certain parts of the anti-virus software.