PSPICE-FOR-TI: Error during install - Internal error

Hi,

I've tried this on 3 machines - my work desktop, work laptop and home win 11 machine.  They all halt during installation right after I put in the key with the Internal Error.  I had a little more luck running as admin on my desktop but I had to run it as admin to get it to work after the installation which I don't want to do.

Here's the error:

Here's the log file:

9:47:44 AM Friday, December 15, 2023 : Checking if Licensing URL is accessible
9:47:45 AM Friday, December 15, 2023 : Initializing
9:47:45 AM Friday, December 15, 2023 : Downloading URLs file from : pcb.cadence.com/.../TI_URLs.txt
9:47:45 AM Friday, December 15, 2023 : Response Content length = 1766
9:47:45 AM Friday, December 15, 2023 : C:\Users\Rylar\AppData\Roaming\Cadence\PspiceTIInstall\TI_URLs.txt bytes downloaded = 1766
9:47:45 AM Friday, December 15, 2023 : Reading Json URL File
9:47:45 AM Friday, December 15, 2023 : setting media download server URL from Json File
9:47:45 AM Friday, December 15, 2023 : Reading Json URL File
9:47:45 AM Friday, December 15, 2023 : setting Dll path from Json File
9:47:45 AM Friday, December 15, 2023 : Chws URL is: cdsplicwc.cadence.com/.../v2
9:47:45 AM Friday, December 15, 2023 : DownloadServerPath is: software-dl.ti.com/.../installer
9:47:45 AM Friday, December 15, 2023 : ReleaseVersion in XML: 17.40.009 InstalledVersion on system:
9:47:45 AM Friday, December 15, 2023 : LaunchTIPSpiceDlgs()
9:47:45 AM Friday, December 15, 2023 : Checking for compnts.dat
9:47:56 AM Friday, December 15, 2023 : error_code cdsVblRegisterInstallation: VblInternalError
9:47:56 AM Friday, December 15, 2023 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)
9:47:56 AM Friday, December 15, 2023 : strErrorMsgDesc: An Internal error occurred. Please go to http://e2e.ti.com for further assistance. (-1)

I do get a bunch of output when running :  wmic bios get at the command prompt - at least on 2 of the machines, so we'll only consider those 2.

I'm not sure what else to try.  I need to get this running since I have to simulate the TPS50601A and it's been removed from Webench.

Ryan