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PSPICE-FOR-TI: Installation aborts/does not finish (no error message)

Karina Kring1
Prodigy 50 points
Part Number: PSPICE-FOR-TI

Hello,

I am trying to install the PSPICE for TI tool. Installation process works up to this point, then the window suddenly closes without any error message:

In the cadence folder, i only see this file:

We tried installation with and without admin rights, but the same error appeared. I am running on Windows 10.

Do you have any suggestions what we should try?

Best regards,

Karina

  • 0
    TI__Mastermind 29185 points

    Karina,

    Please save the screenshots to files on your disk and upload the muse the paperclip icon. Paste is not supported.

    Thanks,

    JC

  • 0 in reply to JC Zhu
    Prodigy 50 points

    Hello JC,

    see attached for the window that suddenly closes.

    In the Cadence folder I get a setup file with the following text:

    [Startup]
    Product=PSpice for TI 2020
    ProductGUID=A74FAFD7-6510-4067-95FD-1F90BEF78B8F
    CompanyName=Cadence Design Systems, Inc.
    CompanyURL=##ID_STRING659##
    ErrorReportURL=www.installshield.com/.../ProErrorCentral.asp : 0x%x&ErrorInfo=%s
    MediaFormat=1
    LogMode=1
    SmallProgress=N
    SplashTime=
    CheckMD5=Y
    CmdLine=
    ShowPasswordDialog=N
    ScriptDriven=4

    [Languages]
    Default=0x0409
    Supported=0x0409
    RequireExactLangMatch=0x0404,0x0804
    RTLLangs=0x0401,0x040d

    [0x0409]
    0x0409=English (United States)
    0x0411=Japanese
    0x0401=Arabic (Saudi Arabia)
    0x042d=Basque
    0x0402=Bulgarian
    0x0403=Catalan
    0x0804=Chinese (PRC)
    0x0404=Chinese (Taiwan)
    0x041a=Croatian
    0x0405=Czech
    0x0406=Danish
    0x0413=Dutch (Netherlands)
    0x040b=Finnish
    0x0c0c=French (Canada)
    0x040c=French (France)
    0x0407=German (Germany)
    0x0408=Greek
    0x040d=Hebrew
    0x040e=Hungarian
    0x0421=Indonesian
    0x0410=Italian (Italy)
    0x0412=Korean
    0x0414=Norwegian (Bokmal)
    0x0415=Polish
    0x0416=Portuguese (Brazil)
    0x0816=Portuguese (Portugal)
    0x0418=Romanian
    0x0419=Russian
    0x0c1a=Serbian (Cyrillic)
    0x041b=Slovak
    0x0424=Slovenian
    0x040a=Spanish (Traditional Sort)
    0x041d=Swedish
    0x041e=Thai
    0x041f=Turkish

  • 0 in reply to Karina Kring1
    TI__Mastermind 29185 points

    Hi Karina,

    Thanks.

    Would you please send the file "cdsPspiceTIlog.txt" which is in the directory "%appdata%\Cadence\PSpiceTIInstall"?

    Thanks,
    JC

  • 0 in reply to JC Zhu
    Prodigy 50 points

    Hello JC,

    see below:

    07:21:08 Freitag, 8. Januar 2021 : downloads.ti.com/.../setup.ini Status is OK
    07:21:08 Freitag, 8. Januar 2021 : Starting download of setup.ini Attempt no 2 DataSize is 2440
    07:21:08 Freitag, 8. Januar 2021 : File download completed without any errors. Url = software-dl.ti.com/.../setup.ini
    07:21:08 Freitag, 8. Januar 2021 : An exception occured which is causing the program to close.
    07:21:08 Freitag, 8. Januar 2021 : Details of exception are : Ein Aufrufziel hat einen Ausnahmefehler verursacht.
    07:21:08 Freitag, 8. Januar 2021 : Stack Trace for the exception is bei System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
    bei System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
    bei System.Security.Cryptography.CryptoConfig.CreateFromName(String name, Object[] args)
    bei System.Security.Cryptography.MD5.Create()
    bei TIPSpice.Utilities.GetFileChecksum(String filePath)
    bei TIPSpice.FileDownloader.StartDownload()
    bei System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    bei System.Threading.ThreadHelper.ThreadStart()
    07:21:08 Freitag, 8. Januar 2021 : Message: An error occurred and PSpice for TI 2020 needs to close.
    Refer to cdsPspiceTIlog.txt at AppData\Roaming\Cadence\PspiceTIInstall for error details.

  • 0 in reply to Karina Kring1
    TI__Mastermind 29185 points

    Hi Karina,

    We are looking at this issue. Will get back to you by Friday.

    Thanks,
    JC

  • 0 in reply to JC Zhu
    Prodigy 50 points

    Dear JC,

    thank you already in advance.

    Best regards,

    Karina

  • 0 in reply to Karina Kring1
    TI__Mastermind 29185 points

    Karina,

    This has been forwarded to the developers. 

    Will get back to you by Friday.

    Thanks,
    JC

  • 0 in reply to JC Zhu
    TI__Mastermind 29185 points

    Karina,

    R&D said they haven't found anything yet. Is this still a problem?

    Thanks,
    JC

  • 0 in reply to JC Zhu
    TI__Mastermind 29185 points

    Hi Karina,

    The developers want you to try the following steps as it appears that the system policies do not allow the hashing/encryption algorithm being used to verify the checksum.

     

    1.   Open Windows Control Panel->Administrative tools->Local Security Policy

    2.   On the left hand side column, select Local Policies->Security Options

    3.   On the right hand side column, select System Cryptography: Use FIPS compliant algorithms for encryption, hashing and signing. Double click on this and set it to disabled if it is enabled.

    4.   Restart the machine and perform installation again.

    Let us know if this works.

     

    Thanks,
    JC