We manufacture a device that uses the CC3100 so that it can occasionally update its firmware and other files by connecting through the customer’s WiFi to our server. Few if any customers have complained that it doesn’t work for them, so we assume they are having no difficulties. However, here in the office, when we are, for example, testing our product, and we connect to our company’s WiFi to perform updates, the process fails.
We do not believe there is anything wrong with our company’s WiFi network, because it works for everything else, e.g. our work laptops, etc. We likewise do not believe there is anything wrong with the CC3100 or our device which uses it, because, as noted above, it seems to work when connected to any other network (including when we use our phones as hotspots). Rather, we believe there is some incompatibility between the CC3100 and our network configuration.
To help us troubleshoot this problem, are you aware of any possible network configuration which, in most cases, works fine, but which, when talking to a CC3100, fails?