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CCSv6 doesn't connect to App Center

Sergio Kamakura
Expert 2495 points

Hi

From a couple days my CCSv6 refuses to connect to App Center:

My internet connection is normal. I didn't touch in firewalls configurations, NATs or anything in my router. I am using Windows 8.1.

I wondered that could be my anti-virus. I deactivated it, but the same.

Windows 8.1, as usual, receives almost daily updatings. Perhaps one of this update modified something in my computer?

Can someone indicate a way to solve this issue, please?

Thanks.

Sergio

  • TI__Guru**** 450551 points
    Hi Sergio,
    What exact version of CCSv6 are you using? Are you using 6.1.0?

    Thanks
    ki
  • in reply to Ki
    Expert 2495 points
    Hi Ki

    I am using CCS v6.1.0.00104.

    Thanks

    Sergio
  • in reply to Sergio Kamakura
    TI__Guru**** 450551 points
    Were you able to connect to App Center in the past and this is a recent issue? Did you try using a new (clean) workspace folder?
  • in reply to Ki
    Expert 2495 points
    Hi Ki

    This issue appeared last week. Until then, I was able to access App Center without problems.

    I tried several workspaces, including the original 6.1 workspace and a new one, but, unsuccessfully.

    This is an annoing issue, because, this is the recommended way to get updates, isn't it?

    Any advice?

    Thanks

    Sergio
  • in reply to Sergio Kamakura
    TI__Mastermind 22060 points
    Hi,
    You could try the following:
    go to Window -> preferences -> General -> Network connections.
    Try changing the "Active Provider" to Manual if it's set to Native, or Native if it's set to Manual.
    Danish
  • in reply to danishinnis
    Expert 2495 points

    Hi Danishinnis

    I tried Native to Manual and vice-versa. Didn't work. Continue the same:

    Sergio

  • in reply to Sergio Kamakura
    TI__Mastermind 22060 points

    Hi Sergio,

    Can you check for updates? Go to Help -> Check for updates. If it brings up a list, eclipse is getting through to the net and there's something amiss with the app center. If not, it looks like there may be a problem with your proxy settings or something like that and will require different trouble shooting.

    Thanks

    Danish

  • in reply to danishinnis
    Expert 2495 points

    Hi Danishinnis

    I did what you asked and follows the sequence:

    It took several seconds to display this final message.

    All errors appears to be related to inability to write to some files. I know that Windows 8.1 behave in different ways ( comparing with W7 ) concerning to user rights regarding to read/write on folders and files.

    In time, I have administrator rights in this computer.

    Sergio

  • in reply to Sergio Kamakura
    TI__Mastermind 22060 points
    Please try the following:
    Exit out of Code Composer Studio
    cd to c:\ti\ccsv6\eclipse\p2 and delete the cache folders in org.eclipse.equinox.p2.repository and org.eclipse.equinox.p2.core.
    Start Code Composer Studio and change the workspace to a new one. e.g. %USERPROFILE%\workspace_v6_1_new
    Try check for updates again.
    Post the log file from your new workspace e.g. %USERPROFILE%\workspace_v6_1_new\.metadata\.log (please note there's a dot before metadata and log)
    Thanks
    Danish
  • in reply to danishinnis
    Expert 2495 points

    Didn't work yet.

    Follows the .log of new workspace named "teste":

    Sergio

    1856.log.txt

  • Intellectual 420 points

    In my case when I had this issue, my .log file in the .metadata folder had many errors like:
    "java.net.SocketException: Address family not supported by protocol family: connect"

    I had to set the option to disable Java trying to use IPv6 and use IPv4 instead.
    From command prompt I used:
    setx _JAVA_OPTIONS -Djava.net.preferIPv4Stack=true

    But there may be other ways to set this option just for CCS.

    -Bob